Erica Sloan
Wilmington,NC
Summary
Dedicated individual with strong observational skills eager to pursue a career within the operating room. Equipped with an Associates in Science with a background focusing on medicine, ready to expand knowledge and opportunities. Proven to thrive in team-oriented environments, eager to assist and exceed expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Supervisor
Infinity Payment Systems
10.2021 - Current
- Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers, remote and in-person.
Fitness Instructor
ATP Fitness
06.2019 - Current
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Designed innovative fitness plans to keep clients engaged.
- Maintained clean and organized workout environment to enhance overall fitness experience.
Cafe Manager
Milner's Cafe
09.2018 - 12.2019
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as cash register counting, and supply ordering.
- Oversaw food preparation and monitored safety protocols.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
General Chemistry Tutor
Cape Fear Community College
05.2017 - 08.2017
- Motivated students with accurate feedback and positive reinforcement.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Assisted students in developing study skills and strategies.
Education
Associate of Science - Pre-Nursing
Cape Fear Community College
Wilmington, NC05.2017
High School Diploma -
Topsail High School
Hampstead, NC06.2013
Skills
- Operational Efficiency
- Customer Care
- Critical Thinking
- Task-Oriented
Certification
- CPT - Certified Personal Trainer 2019-Current
- First Aid/CPR/AED Certified 2019-Current
Timeline
Technical Support Supervisor
Infinity Payment Systems
10.2021 - Current
Fitness Instructor
ATP Fitness
06.2019 - Current
Cafe Manager
Milner's Cafe
09.2018 - 12.2019
General Chemistry Tutor
Cape Fear Community College
05.2017 - 08.2017
Associate of Science - Pre-Nursing
Cape Fear Community College
High School Diploma -
Topsail High School
Similar Profiles
GARRETT ROBINSONGARRETT ROBINSON
Business Development and Sales Executive at Infinity Payment SystemsBusiness Development and Sales Executive at Infinity Payment Systems
Lola SaccoLola Sacco
Customer Service Representative at Enterprise Payment SystemsCustomer Service Representative at Enterprise Payment Systems
Barbara GleasonBarbara Gleason
Payroll Specialist at Heartland Payment SystemsPayroll Specialist at Heartland Payment Systems
Lauren StrnadLauren Strnad
Substitute Teacher, K-Eighth Grade at ESS/ Pender County SchoolsSubstitute Teacher, K-Eighth Grade at ESS/ Pender County Schools
Barrett PowersBarrett Powers
Server, Food Expeditor, Kitchen Help, Maintenance at Piper's Tavern RestaurantServer, Food Expeditor, Kitchen Help, Maintenance at Piper's Tavern Restaurant