Strategic Program Manager candidate with 20+ years of experience spanning logistics, education, and sales. Proven success in leading cross-functional teams, managing complex schedules, and driving operational improvements. Adept at regulatory compliance, stakeholder engagement, and process optimization. Passionate about ethical leadership and building inclusive, high-performing environments.
• Led regional teams,
developed schedules, and
resolved conflicts to ensure
operational efficiency.
• Oversaw compliance with
internal protocols and
customer service standards.
• Implemented corrective
actions to improve client
satisfaction and retention.
• Mentored team members,
fostering engagement and
professional growth.
• Guided clients through property transactions, ensuring regulatory and contractual compliance.
• Resolved client concerns and maintained high satisfaction ratings.
Program & Project
Management
Regulatory Compliance &
Documentation
Cross-Functional Team
Leadership
Stakeholder Communication
Process Improvement &
SOP Development
Data Analysis & Reporting
Curriculum Design &
Training
Customer Relationship
Management