Erica Smith
Customer Service Specialist / Legal Professional
Orlando,FL
Summary
Passionate Customer service professional motivated to positively impact individuals with knowledgeable and caring legal support. Never shies away from assignments and always goes beyond requirements to make lasting difference. Offers excellent multitasking and problem-solving abilities. Devoted legal support worker brings great people skills, attention to detail and organized approach to managing high workloads. Assists individuals of diverse backgrounds with basic legal needs and coordinates referrals for advanced cases. Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Process Server
Licensed Contractor
Orlando , FL
04.2021 - Current
- Cultivated warm relationships with regular customers.
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Thoroughly researched court records such as criminal cases, foreclosures, and probate estates.
- Tracked down several defendants per month to serve legal documents.
- Researched defendants' schedules, social media and analyzed personal records to locate defendants.
- Provided proof of service in form of affidavit.
- Assisted partners by maintaining and growing firm's local presence within community.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Supported administration and research processes for civil litigation cases.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
Security Supervisor
Loews Hotels & Co
Orlando, FL
12.2019 - 01.2021
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Provided safety reports and data analysis to building managers to inform security processes.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Developed improved training methods with focus on public safety and officer awareness.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised team of 10 security personnel during shift.
- Trained several new security officers.
Airport Security Screener
Naj Secuity
Orlando, FL
01.2017 - 06.2019
- Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Conducted bag searches and performed pat-downs of employees to maintain secure, safe premises.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Screened over 100 employees per day by verifying ID's and belongings
Education
Associate of Science - Criminal Justice
Columbia College
Columbia, MO 02.2014 - 04.2016
Skills
Law knowledge
undefinedTimeline
Process Server
Licensed Contractor
04.2021 - Current
Security Supervisor
Loews Hotels & Co
12.2019 - 01.2021
Airport Security Screener
Naj Secuity
01.2017 - 06.2019
Associate of Science - Criminal Justice
Columbia College
02.2014 - 04.2016
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