Erica Smith
Cincinnati,OH
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. I am also a very outgoing people person. I have been often told "I wish i could just clone you" by previous managers
Overview
8
8
years of professional experience
Work History
Medical Assistant
The Christ Hospital Health Network
04.2021 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Implemented care and efficiency improvements to support and enhance office operations.
Cashier Team Lead
UDF
02.2018 - 12.2019
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Mentored new team members on sales software system operation.
- Alleviated customer service needs with policy-appropriate solutions.
CNA
Carecore
05.2016 - 12.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Housekeeper
Seasons Retirement Home
03.2015 - 04.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
Housekeeper
St Theresa Specialty Hospital
09.2014 - 11.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Changed bed linens and collected soiled linens for cleaning.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Operated electronic backpack vacuums and floor sweepers.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
No Degree - Medical Assisting
Ross Medical Education Center
Cincinnati, OH08.2020
High School Diploma -
Mt Healthy High School
Cincinnati, OH05.2008
Skills
- Dictation and Transcription
- Patient Feeding
- Completing Insurance Forms
- Wound Care and Irrigation
- Direct Patient Care
- Cleaning and Sanitizing
- Traction Equipment
- Sterile Procedures and Techniques
- Collect Trash
- Medical Condition Coding Software
Timeline
Medical Assistant
The Christ Hospital Health Network
04.2021 - 10.2022
Cashier Team Lead
UDF
02.2018 - 12.2019
CNA
Carecore
05.2016 - 12.2016
Housekeeper
Seasons Retirement Home
03.2015 - 04.2016
Housekeeper
St Theresa Specialty Hospital
09.2014 - 11.2015
No Degree - Medical Assisting
Ross Medical Education Center
High School Diploma -
Mt Healthy High School
Similar Profiles
TYLER SMITHTYLER SMITH
Registered Nurse, Labor and Delivery at The Christ Hospital Health NetworkRegistered Nurse, Labor and Delivery at The Christ Hospital Health Network
McKenzie ZimmerMcKenzie Zimmer
Respiratory Therapist at The Christ Hospital Health NetworkRespiratory Therapist at The Christ Hospital Health Network
Michael MillienMichael Millien
Laboratory Phlebotomist at The Christ Hospital Health NetworkLaboratory Phlebotomist at The Christ Hospital Health Network
OLIVIA LIGGETTOLIVIA LIGGETT
Charge Nurse at The Christ Hospital Health NetworkCharge Nurse at The Christ Hospital Health Network
Lance GillLance Gill
Machinist at M&SMachinist at M&S