Erica Smith
Englewood,CO
Summary
Motivated individual focused on utilizing skills and knowledge to provide excellent customer service skills In a fast paced environment. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas
12.2020 - Current
- Followed all security and safety regulations
- Excellent attention to detail during emergency situations
- 2 years of security experience.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Regulated vehicle and pedestrian traffic onto building grounds.
Correctional Security Monitor
Core Civic
06.2019 - 05.2020
- Was responsible for maintaining safe and secure environment for staff and 100residential offenders
- Conducting headcount population and walk through and room inspections of entire facility
- Entered data in computer software and uploaded documents into Microsoft Excel spreadsheet
- Conducted drug and alcohol testing when needed
- Perform rescue functions at incidents, emergencies, and disaster and administering basic emergency medical aid and CPR, AND removing people away from dangerous situations and securing and evacuating people from confined areas.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Call Center Agent
Signia Marketing
05.2014 - 04.2019
- Contacted 200-300 businesses and private individuals daily by telephone to collect political data
- Conducted 40-50 client and market surveys daily to obtain information about potential customers
- Managed high-volume workload within constricted deadline-driven environment
- Trained new hires on company procedures and effective outreach techniques
- Recorded names, addresses, and responses of prospects contacted
- Adjusted scripts to better target needs and interests of specific individuals.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Lead Generator
Direct Dental of Colorado
07.2012 - 05.2013
- Contacted 200 businesses daily by telephone to generate new clients and provide information about dental plans and roadside assistance products
- Conferred with existing customers to suggest alternate products, resulting in 7-10 up-sales daily
- Scheduled appointments for representatives to meet with prospective clients
- Resolved customer disputes and repaired customers' trust in company and products
- Kept records of calls placed and documented changes to existing customers' accounts
- Responded to correspondence from customers and followed up on initial sales contacts.
- Expanded company''s reach into new markets by identifying potential clients in untapped industries, resulting in diverse client base and increased revenue opportunities.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
4th year of study in Criminal Justice -
Metropolitan State University of Denver
Denver, CO05.2018
Skills
- ORGANIZATIONAL SKILLS
- Security (3years)
- Computer Skills
- Conflict Management (2 years)
- Time Management (1 year)
- CCTV (2 years)
- Communication Skills
- Writing Skills (5 years)
- Interviewing (3 years)
- Loss Prevention (2) years
- Patrolling (3) years
- Report Preparation
Certification
CPR/First Aid, 06/01/19, Present, Learned the basic commands of disaster and emergency situations.
Assessments
- Teamwork: Interpersonal skills, 08/01/20, Proficient, Responding to challenging team situations at work
- Supervisory skills: Motivating & assessing employees, 09/01/20, Proficient, Motivating others to achieve objectives and identifying improvements or corrective actions.
Personal Information
Title: Customer Service
Awards
- Customer Service Award, 10/01/16, Completed customer service training and focused on how to improve effective communication skills both personally and professionally.
- Emergency Preparedness Skills, 06/01/19, 8 hours Completion of basic life skills training
Timeline
Security Officer
Securitas
12.2020 - Current
Correctional Security Monitor
Core Civic
06.2019 - 05.2020
Call Center Agent
Signia Marketing
05.2014 - 04.2019
Lead Generator
Direct Dental of Colorado
07.2012 - 05.2013
4th year of study in Criminal Justice -
Metropolitan State University of Denver
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