Erica Smith
Amarillo,TX
Summary
Diligent caseworker with background spent assisting individuals and providing effective follow-up. Self-starter promoting several years recommending services and treatment options that help others find relief. Maintains undeniable composure in stressful situations.
Overview
8
8
years of professional experience
Work History
Caseworker
Department of Family and Protective Services
Amarillo, Texas
01.2017 - Current
- Provide casework services to clients, including conducting initial assessments and developing individualized case plans.
- Use active listening skills and supportive dictation to cultivate client rapport and open communication.
- Facilitate frequent family conferences to discuss case plans in detail and discuss goals.
- Conduct home visits to assess client needs, evaluate progress toward goals, and document service delivery.
- Maintain accurate records of client information in accordance with agency policies and procedures.
- Coordinate referrals for mental health counseling, substance abuse treatment and other community resources.
- Develop relationships with local agencies to ensure access to necessary services for clients.
- Provide crisis intervention, when necessary, by responding quickly to urgent requests from clients or referral sources.
- Act as a role model for clients by exhibiting positive behaviors.
- Develop individualized service plans based on client's strengths and identified needs.
- Create monthly reports summarizing caseload activities for review by supervisor.
- Respond promptly to phone calls from clients or referral sources seeking assistance or information about available resources.
- Actively participate in interagency meetings designed to coordinate care among multiple providers.
- Attend professional trainings related to best practices in case management techniques.
- Adhere strictly to HIPAA regulations regarding confidentiality of client information at all times.
- Meet with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Follow strict policies and procedures to maintain client confidentiality and keep data private.
- Make appropriate referrals to other programs and agencies to provide clients with well-rounded support.
- Maintain updated progress notes and case record and documented children's progress in recreational activities, treatment plans and education.
- Evaluate clients and formulated individualized service plans outlining short-term and long-term goals.
- Assist patients needing additional support by scheduling and managing appointments.
- Collect and review supplementary records to better understand patient history.
- Maintain accurate and confidential client records in accordance with legal requirements.
- Develop individualized service plans to address specific client challenges.
- Conduct home visits to assess living conditions and support needs.
- Collaborate with clients to set realistic goals and timelines for achieving them.
- Monitor client progress and update service plans as necessary.
- Built trust and rapport with clients to facilitate effective support.
- Coordinate with other professionals and agencies to provide holistic support to clients.
- Manage caseload efficiently, prioritizing tasks to meet client needs and deadlines.
- Engage in continuous professional development to stay informed of best practices in casework.
- Advocate on behalf of clients to secure necessary services and support.
- Prepare reports and case notes detailing client interactions and progress.
- Evaluate and address individual client needs and concerns.
- Encourage and motivate clients to develop new coping mechanisms and techniques to drive behavior modification.
Internship Student
Adult Protective Services
Amarillo, Texas
08.2016 - 12.2016
- Drafted emails and/or made phone calls
- Managed customer inquiries via emails or phone calls.
- Worked well in a team environment as well as independently.
- Worked with teams to support goals and build experience.
- Shadowed staff and learned advanced work.
- Maintained positive working relationship with fellow staff and management.
Education
Bachelor of Science - Social Work
West Texas A&M University
Canyon, TX12-2017
Associate of Science - Social Work
Amarillo College
Amarillo, TX12-2014
High School Diploma -
Randall High School
Amarillo, TX05-1994
Master of Science - Social Work
West Texas A&M University
Canyon, TXSkills
- Client Advocacy
- Client Engagement
- Assessment skills
- Motivational Interviewing
- Highly effective communication
- Client interaction
- Records Management
- Interpersonal and written communication
- Professionalism
- Family maintenance
- Time management abilities
- Violence prevention
- Interpersonal Communication
- Self Motivation
- Attention to Detail
- Decision-Making
- Referral Coordination
- Written Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Problem-solving abilities and aptitude
- Excellent Communication
- Team building
- Task Prioritization
- Goal Setting
- Interpersonal Skills
- Multitasking
- Active Listening
- Case Documentation
- Time Management
- Reliability
Affiliations
- I love to craft and make things. I make a lot of different craft objects and run an Etsy Shop with the help of my daughter, in my spare time.
Accomplishments
- I have been at my current job for almost eight years. I have received awards for my years of service. I have completed trainings to achieve a level four caseworker.
Websites
References
References available upon request.
Timeline
Caseworker
Department of Family and Protective Services
01.2017 - Current
Internship Student
Adult Protective Services
08.2016 - 12.2016
Bachelor of Science - Social Work
West Texas A&M University
Associate of Science - Social Work
Amarillo College
High School Diploma -
Randall High School
Master of Science - Social Work
West Texas A&M University
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