Erica Smith
Saint Albans,WV
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
15
15
years of professional experience
Work History
GM Clerk
Kroger
Scott Depot, WV
07.2024 - Current
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Owner
Appalachian Momma
West Virginia
10.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Target Case Manager/Assistant Administrator
Tri-State Addiction Recovery Resources
Huntington, WV
02.2023 - 07.2024
- Some payroll, scheduling and HR experience
- Assessed clients' needs, developed service plans and monitored progress towards goals
- Collaborated with medical professionals to coordinate treatment plans for clients
- Counseled clients on available resources within the community that could help meet their needs
- Provided referrals to appropriate health care providers or other community resources
- Monitored client progress through regular follow-up contacts
- Maintained accurate case records and documentation according to agency guidelines
- Participated in interdisciplinary team meetings to discuss treatment options
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance
- Coordinated transportation services for clients who lacked access to reliable transportation.
File Maintenance Clerk/Deli Clerk
Kroger
05.2022 - 02.2023
- Eliminated outdated or unnecessary materials, destroying or transferring to inactive storage
- Stored material in paper form or entered information into computerized storage system
- Read and examined incoming material for accuracy and legibility
- Inspected, rotated and discarded outdated food products from the shelves
- Restocked shelves with fresh merchandise on a daily basis
- Maintained cleanliness of deli area, including floors, counters and shelves
- Ensured that all products were properly labeled with price tags
- Adhered to all sanitation regulations while preparing food products for sale
- Cleaned equipment regularly according to health department regulations
- Provided friendly customer service at all times during interactions with patrons.
Wait Staff Member
Ruby Tuesdays
10.2010 - 08.2014
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
Education
Bachelor Of Arts (B.A.) In Regents Of Arts -
Concord University
Athens12.2016
Skills
- Treatment plans
- Clinical Intakes
- Customer service
- Inventory management
- Conflict resolution
Timeline
GM Clerk
Kroger
07.2024 - Current
Target Case Manager/Assistant Administrator
Tri-State Addiction Recovery Resources
02.2023 - 07.2024
File Maintenance Clerk/Deli Clerk
Kroger
05.2022 - 02.2023
Owner
Appalachian Momma
10.2021 - Current
Wait Staff Member
Ruby Tuesdays
10.2010 - 08.2014
Bachelor Of Arts (B.A.) In Regents Of Arts -
Concord University