Erica L. Wolfenbarger

• Received emergency calls and assessed the urgency of requests for assistance.
• Provided dispatch and communication support services for emergency medical services (EMS).
• Managed and operated both administrative and 911 emergency communication lines.
• Coordinated the deployment of emergency responders, ensuring timely and efficient service.
• Followed established protocols to ensure the safety and well-being of those in need of assistance.

Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.

• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.

• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.

• Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
• Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
• Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
• Maintained detailed records of all renewal activities, providing valuable data for future analysis and decision making.
• Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
• Organized new employee orientation schedules for new hires.
• Screened applicant resumes and coordinated both phone and in-person interviews.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

• Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
• Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
• Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
• Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
• Provided exceptional customer service to the public seeking assistance with navigating complex courthouse processes or locating essential resources.
• Ensured accurate recordkeeping with diligent data entry and document management tasks.
• Expedited case processing times by ensuring prompt delivery of documentation to relevant parties.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed established protocols for professional handling of emergency situations.
• Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.

• Supervised team of 8 employees and provided training focused on maximizing overall performance.
• Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
• Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Created a positive work environment through open communication channels and fostering teamwork among staff members.