Erica Sosa
Moreno Valley,United States
Overview
28
28
years of professional experience
Work History
Medical Support Assistant (OA)
Phoenix Indian Health Service
01.2024 - Current
- Coordinates clinic activities and communication relevant to patient care
- Collaborates with other departments/peers/staff to address issues in a timely manner and consistently promotes teamwork. Coordinates with home living daily for medication pick up, prescribed medication are not left in clinic mote then one day.
- Coordinates with SHIS attendance or representative for all student appointments. Responsible for radio upkeep and protocols for communication with Sherman High School staff.
- Assist with patient scheduling. Per unit requirements, assists or schedules patient appointment appropriately as defined by unit guidelines.
- Demonstrates professional behavior in all interaction and treats others with respect and kindness. Practices appropriate email etiquette, including use of Microsoft Outlook our of office notification for planned absences, Attends providor and team meeting When on duty
- Receives visitors and telephone calls to the clinic and directs calls to the appropriate party
- Training Competition: (i.e., Relias, RQI, HHS Learning, Other) by assigned deadlines and completion of annual Individual Development Plan
- Assumes responsibility and actively resolves issuers and problems presented by patients, staff, and colleagues. Ensures all PIMC visitors Sherman IHS staff have the appropriate access to the clinic.
- Compliance with Privacy Act, HIPAA, environmental health standards and infection control and other relevant authorities when accepting, managing, using and/or dissemination official or to other sensitive information
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Leave: Requests planned leave at least 4-6 weeks in advance and sets up email autoreply
- In conjunction with SIHS Registrar, maintain accurate master list of all assigned student patients, update weekly to reflect new students, transfer, withdrawal, and leave status
- Delivers patient consults, laboratory specimens, etc., to a variety of hospital departments
- Uses a variety of automation tools such as personal computers, printers, scanners, and associated software
- Presents advice and Guidance, including providing options, recommendations and results.
Field Office Secretary
California Indian Manpower Consortium, Inc.
Moreno Valley , CA
10.2022 - 12.2023
- Managed the day-to-day operations of a field office, ensuring efficient workflow
- Answered incoming calls and provided customer service to clients
- Scheduled appointments, managed office supplies, and maintained filing systems
- Processed all incoming and outgoing mail, including confidential documents
- Drafted and distributed correspondence, memos, and other documents as needed
- Coordinated meetings and travel arrangements for field staff
- Developed and maintained database systems to track client information
- Provided administrative support to field staff, ensuring timely submission of reports and other documents.
- Provided clerical support to company employees by copying, faxing, and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Scheduled appointments and conducted follow-up calls to clients
- Received incoming mail and evaluated and distributed correspondence requiring priority attention
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Maintained daily report documents, memos and invoices
Cashier
Food For Less
07.2019 - 10.2022
- 2+ years of cashier experience in a retail setting
- Proven track record of providing excellent customer service
- Handled customer complaints and disputes in a timely and efficient manner
- Accurately processed payments and maintained a balanced cash register
- Thorough knowledge of POS systems and procedures
- Demonstrated ability to operate a variety of cash handling equipment
- Demonstrated excellent organizational and problem-solving skills
- Followed all safety and security protocols to ensure a safe working environment.
Food Pantry Assistant
Southern California Indian Center
05.2016 - 06.2018
- Assisted in stocking shelves, organizing inventory, and assuring general cleanliness of the food pantry
- Consistently provided customers with the highest level of customer service
- Monitored and recorded inventory levels and communicated inventory needs to Food Pantry Coordinator
- Assisted customers with food selection and provided nutritional counseling
- Developed and maintained relationships with local food donors
- Assisted in organizing and distributing food drives.
Health Information Technician
Bureau of Prisons
04.2003 - 06.2005
- Analyzes medical records for completeness, consistency, and compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Bureau of Prisons (BOP), and medical staff requirements
- Performs the monthly medical record audit in coordination with the medical staff
- Processes requests for medical information from outside hospitals, clinics, and physicians
- Responds to requests from outside sources requesting release of BOP medical information, including court orders, requests by U.S
- Attorneys, and other institutions
- Codes, using ICD-9-CM, complicated diagnoses and procedures for discharged inmates, ensuring diagnoses and procedures are supported in the medical record and appropriately reported via Sentry
- Establishes medical records for all new admissions to the facility; acquires, monitors, and accounts for the medical records which accompany those patients transferred in from other BOP institutions
- Performs a full range of administrative duties, including preparing reports, purchase orders, receiving reports, pay vouchers, quarterly and annual reports, medical referrals for treatment to other BOP facilities, and pre-certification requests.
Medical Records Coordinator
United American Indian Involvement, Inc.
04.2001 - 04.2003
- Coordinated the maintenance and retrieval of medical records in accordance with HIPAA regulations
- Developed and implemented policies and procedures for the secure storage, maintenance, and retrieval of medical records
- Managed the release of medical records to authorized personnel, ensuring accuracy and confidentiality
- Ensured compliance with relevant laws, regulations, and standards, including HIPAA
- Created and maintained accurate records of all medical records activities
- Assisted in the review and audit of medical records for quality assurance purposes
- Responded to inquiries from internal and external customers regarding medical records and their release
- Updated and maintained medical records in the electronic health record (EHR) system
- Developed and maintained a system to track and monitor medical records requests and releases.
Medical Records Clerk
Northern Navajo Medical Center
01.1997 - 02.2001
- Scans various medical reports into the appropriate patient files within the specified time frame
- Assigns unit health record number for new records and reviews RPMS Patient Registration information for completeness of information
- Scans appropriate documents used for eligibility determination
- Performs analysis of outpatient records for completeness using a PC to review the electronic record/note and checks for authentication
- Answers phone calls for the medical record department and refers calls to the appropriate individual
- Maintains confidentiality of patient's health records and other information as required by applicable laws
- Knowledge of Basic medical terminology and standard abbreviations in order to scan reports and complete PCC's
- Basic knowledge of the functions and organization structures of the outpatient clinics and pharmacy
- Knowledge of RPMS patient registration system.
Skills
- Medical record assessment
- Detail Oriented
- Appointment Scheduling
- Patient Scheduling
- Patient Communication
- Patient Records Maintenance
- Data Entry
- HIPAA Compliance
- Customer Service
- Appointment Setting
- Electronic Medical Records
Employer
Phoenix Indian Health Service
Roles And Responsibilities
- Coordinates clinic activities and communication relevant to patient care.
- Receives visitors and telephone calls to the clinic and directs calls to the appropriate party.
- Training Competition: (i.e., Relias, RQI, HHS Learning, Other) by assigned deadlines and completion of annual Individual Development Plan
- Compliance with Privacy Act, HIPAA, environmental health standards and infection control and other relevant authorities when accepting, managing, using and/or dissemination official or to other sensitive information
- Compliance with Privacy Act, HIPAA environment health standards and infection control and other relevant authorities when accepting, managing, using, and/or disseminating official or other sensitive information.
- Leave: Requests planned leave at least 4-6 weeks in advance and sets up email autoreply. Communicates need for unplanned/emergency leave in a tamely/effective fashion following department chain of command and takes steps to ensure notification forwarding.
- Quality assurance/Performance Improvement completes PDSAs, willing adopts patient centered medical home model. In conjunction with SIHS Registrar, maintain accurate master list of all assigned student patients, update weekly to reflect new students, transfer, withdrawal, and leave status.
- Delivers patient consults, laboratory specimens, etc., to a variety of hospital departments.
- Uses a variety of automation tools such as personal computers, printers, scanners, and associated software.
- Presents advice and Guidance, including providing options, recommendations and results.
- Cooperates with co-workers and others in meeting commitments and accomplishing assigned work on time.
- Routinely responds to each customer request within 24 hours of initial contact at a minimum to confirm receipt of the request, while ensuring that the most accurate and complete information is communicated to the customer as it is available
- Supplies/Equipment: Orders necessary departments supplies, assists with monitoring the operation/maintenances of clinic equipment as assigned.
- Maintains GSA vehicle: responsible for ensuring vehicle is parked in the appropriate location, ensure all preventive maintenance is scheduled and completed, ensure vehicle is in good working order, coordinates with PIMC logistics if a concern arises, ensures access to vehicle and keys to vehicle are available for visiting PIMC staff. Maintains lock box for all keys, ensures all keys are appropriately labeled.
- Schedule/Reports: Creates and assists with Sherman Indian health clinic schedule and required reports
- Forms/ Stocking Rooms: Prints, Stocks, and updated patients forms appropriately for assigned hallways/ providers/ departments.
- Correspondence: Answers phone calls. Messages and emails. Collects and distributes, Mail, prepares communication for supervisor and department staff as needed. Checks fax and unmanned phones daily, Labels Faxes/ correspondence with correct patient ID. Provides communication to nurse and provider regarding messages and call backs. Prints next day schedules at the end of the day and provide to clinic staff and attendance office. Checks email daily and logs into Microsoft teams reflecting availability.
- Assumes responsibility and actively resolves issuers and problems presented by patients, staff, and colleagues. Ensures all PIMC visitors Sherman HIS Staff have the appropriate access to the clinic.
- Collaborates with other departments/peers/ staff to address issues in a timely manner and consistently promotes teamwork. Works across department lines to eliminate silos and improve communication and collaboration. Coordinates with SIHS home living daily for medication pick up, prescribed medication are not left in clinic more that 1 day. Coordinates with SIHS attendance or representative for all student appointments. Responsible for radio upkeep and protocols for communication with Sherman High School staff.
- Demonstrates professional behavior in all interaction and treats others with respect and kindness. Practices appropriate email etiquette, including use of Microsoft Outlook out of office notification for planned absences. Attends provider and team meeting when on duty.
- Assists with patient scheduling. Per unit requirements, assists or schedules patient appointment appropriately as defined by unit guidelines.
- Consult and Referral management assist team with tracking, scanning, and management of consults, referrals, patient documents/correspondence as defined by Pediatric SCN. Maintains mater referral list for IHD clinic referrals to outside clinics (San Manuel vision, dental, podiatry: Kim's Therapy, Parkview Acute Care and Radiology: Loma Linda Orthopedics: and ICOW (Indigenous Circle of Wellness, Raincross women's health Group.
- Pre-visit Planning: Coordinate with SIHS driver for students transport to all medical appointments off campus. Obtains records form outside hospitals/ clinics/ specialists for clinic appointments., follows up on hospital/clinic notes/ discharges, documents, etc. after patient has been seen/evaluated.
Timeline
Medical Support Assistant (OA)
Phoenix Indian Health Service
01.2024 - Current
Field Office Secretary
California Indian Manpower Consortium, Inc.
10.2022 - 12.2023
Cashier
Food For Less
07.2019 - 10.2022
Food Pantry Assistant
Southern California Indian Center
05.2016 - 06.2018
Health Information Technician
Bureau of Prisons
04.2003 - 06.2005
Medical Records Coordinator
United American Indian Involvement, Inc.
04.2001 - 04.2003
Medical Records Clerk
Northern Navajo Medical Center
01.1997 - 02.2001
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