Summary
Overview
Work History
Skills
Timeline
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Erica Sparrow

Austin,TX

Summary

Dynamic and accomplished team lead with five years of progressive management experience in a multi-functional department. Proven expertise in cultivating cohesive teams, driving operational excellence, and exceeding performance metrics. Adept at aligning diverse talents towards a common goal, while fostering a culture of collaboration and innovation. Strong strategic thinker with a knack for identifying opportunities for process optimization and implementing streamlined solutions. Possesses exceptional communication and interpersonal skills to forge strong cross-functional partnerships. Seeking to leverage my leadership acumen to lead and inspire teams to new heights of success within a forward-thinking organization.

Overview

9
9
years of professional experience

Work History

Data Processing Lead

EFI
08.2017 - 07.2023
  • Processed over 100 non-compliant applications per day
  • Lead a team of 10 data processors
  • Collaborated with other departments to identify and solve software issues.
  • Generated detailed reports from collected data
  • Assisted with development of data entry procedures to streamline data processing.
  • Double checked accuracy of hard copy paperwork and rectified any issues.
  • Leveraged advanced Excel functions for data manipulation and analysis.
  • Collaborated with other departments to enforce data accuracy and enhance productivity.
  • Sorted and processed incoming reports before putting data into processing software.
  • Assisted with developing data entry processes.
  • Conducted audits of existing data entry processes.
  • Devised and implemented reliable data management procedures to enable usability and security of company data.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.

Personal Response Associate

Philips Lifeline
07.2014 - 05.2017
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Managed over 250 emergency calls per day
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Skills

  • Priority Management
  • Overseeing Employees
  • Customer Satisfaction
  • Workflow Processes
  • Customer Service
  • Team Leadership
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Issue and Conflict Resolution
  • Staff Training
  • Client Requirements
  • Managing Multiple Projects

Timeline

Data Processing Lead

EFI
08.2017 - 07.2023

Personal Response Associate

Philips Lifeline
07.2014 - 05.2017

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Erica Sparrow