Erica Spells
Vero Beach,FL
Summary
Dedicated education professional with expertise in problem solving, employee training, and safety compliance. Experienced in designing educational activities that foster social and emotional growth in children, enhancing classroom dynamics. Committed to delivering exceptional customer experiences while effectively managing time and multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
VPK Teacher's Assistant
Global Learning Of Vero Beach
Vero Beach, Florida
04.2023 - Current
- Facilitated daily activities promoting social and emotional development in children, fostering a supportive learning environment.
- Encouraged collaborative play and communication among students, enhancing social skills and building teamwork.
- Supported children's learning through engaging educational games and activities.
- Assisted lead teacher in daily classroom activities and lesson implementation.
- Supported classroom management by maintaining a positive and organized environment.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
- Maintained clean and organized classroom environment, ensuring conducive space for effective learning.
- Supervised children during outdoor play and ensured safety protocols were followed.
- Encouraged positive social interactions among children to foster teamwork skills.
- Facilitated regular updates and discussions with parents to foster collaboration and support for student learning.
- Communicated with parents about children's progress and classroom events.
- Assisted in preparing lesson materials and bulletin board displays.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Participated in professional development in-services, workshops, and seminars to enhance teaching skills.
- Distributed pencils, paper, textbooks and workbooks to students.
Manufacturing Technician
Pursuit Boats
Ft. Pierce, Florida
01.2020 - 03.2023
- Used hand tools, power tools and measurement devices to perform production operations.
- Operated machinery to assemble high-quality boats, ensuring adherence to production timelines.
- Conducted quality checks on finished products, ensuring compliance with specifications and standards.
- Inspected parts and materials for quality assurance and compliance with specifications.
- Followed detailed instructions from engineering personnel during production runs.
- Trained new employees on proper use of machinery and safety protocols.
- Trained new employees on operational procedures and safety standards in manufacturing tasks.
- Collaborated with team members to meet daily production goals, enhancing overall team efficiency.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Maintained a clean and organized workspace to promote safety during operations.
- Maintained a clean work area by disposing of waste materials properly.
- Followed safety protocols and guidelines to maintain a secure work environment.
- Ensured compliance with all safety regulations while operating machinery.
- Prepared equipment for production by assisting with setup processes.
Shift Manager
Pizza Hut
Port Saint Lucie, Florida
06.2010 - 11.2015
- Assisted employees in completing tasks efficiently during peak periods to maintain service quality.
- Trained employees on effective customer interactions, enhancing overall service experience.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Coordinated staff assignments to ensure efficient operations during peak hours.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Delivered regular coaching and support to staff, fostering skill development and enhancing team effectiveness.
- Assisted in resolving escalated customer service issues in a timely manner.
- Developed and maintained positive working relationships with staff and customers.
- Supervised daily operations and staff performance during busy shifts.
- Trained new team members on service standards and operational procedures.
- Managed inventory levels and coordinated supply orders to maintain stock.
- Ensured compliance with food safety guidelines and sanitation practices.
- Handled customer complaints and resolved issues to ensure satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Trained team members to enhance their performance skills.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Taught staff upselling techniques to meet revenue targets.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Counted cash registers at end of shifts to ensure accuracy.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Managed daily operations, client relations and IT.
- Processed credit card payments and counted back change and currency with accuracy rate.
Education
High School Diploma -
Fort Pierce Westwood High School
Ft. Pierce, FL05-2008
Skills
- Classroom management
- Lesson planning
- Child development
- Educational activities
- Parent communication
- Team collaboration
- Quality assurance
- Safety compliance
- Problem solving
- Employee training
- Time management
- Precision assembly
- Goal setting
- Customer service
- Inventory management
- Quality control
- Delegating work
- Punctual and reliable
- Handling customer complaints
- Payment processing
- Customer service focus
- Documentation and reporting
- Verbal and written communication
- Staff motivation
- Training and mentoring
- Accurate money handling
- Cash handling
Timeline
VPK Teacher's Assistant
Global Learning Of Vero Beach
04.2023 - Current
Manufacturing Technician
Pursuit Boats
01.2020 - 03.2023
Shift Manager
Pizza Hut
06.2010 - 11.2015
High School Diploma -
Fort Pierce Westwood High School