Erica Spencer

Detail-oriented administrative professional with experience supporting office operations through effective communication, data management, and customer service. Skilled in handling sensitive information, managing correspondence, organizing travel, and maintaining accurate records and filing systems. Proficient in scheduling, reporting, and providing clerical support to ensure efficient daily workflows. Known for professionalism, discretion, and strong organizational abilities that contribute to smooth and productive office environments.

Experienced operations leader with a strong background in overseeing daily functions across multiple departments, driving strategic initiatives, and optimizing performance to meet business objectives. Proven ability to manage budgets, streamline processes, and implement policies that enhance efficiency, reduce costs, and ensure compliance. Skilled in mentoring teams, improving employee engagement, and fostering a culture of continuous improvement. Adept at vendor negotiations, customer relations, and quality assurance, consistently delivering high-impact results in both operational performance and customer satisfaction.

Experienced food service manager with a strong track record in operational efficiency, customer satisfaction, and team leadership. Proven ability to reduce waste and control costs through improved inventory management, scheduling, and financial oversight. Skilled in training and supervising staff, maintaining health and safety compliance, and enhancing the overall dining experience. Adept at resolving customer concerns, boosting employee morale, and driving community engagement through local initiatives and events.

I have a proven track record of successfully managing daily operations, ensuring tasks are completed efficiently and on time. I bring strong leadership and problem-solving skills to the table, helping teams stay organized, productive, and aligned with organizational goals. By implementing streamlined workflows, optimizing schedules, and eliminating bottlenecks, reducing operational issues.

I am deeply committed to team development, regularly mentoring staff, conducting performance evaluations, and creating targeted training programs that promote career growth. My approach fosters a collaborative and motivated work environment, further strengthened by conflict resolution strategies, recognition programs, and a culture of open communication. These efforts have led to enhanced team morale, reduced conflict incidents, and improved overall performance.

Customer satisfaction is a priority, as demonstrated by their prompt and courteous handling of inquiries and complaints. In addition, they have maintained high safety standards, ensured regulatory compliance, and improved inventory management systems. Their analytical mindset is evident in their ability to generate reports, track performance data, and implement strategic improvements across departments.