ERICA SPOON
Bixby,Oklahoma
Summary
Customer-oriented professional with a proven track record of successfully resolving customer complaints and inquiries with a focus on enhancing customer satisfaction. Skilled in navigating multiple computer systems, multitasking, and troubleshooting customer issues.
Overview
6
6
years of professional experience
Work History
Lead Store Associate
Aldi
Tulsa, OK
04.2023 - Current
- Managed daily store operations, including opening and closing the store.
- Trained new employees on company policies and procedures.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Customer Service Associate, Paint Department
Lowes Home Improvement
Bixby, Oklahoma
11.2021 - 04.2023
- Built sustainable customer relationships of trust through open and interactive communication.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Answered questions regarding store and merchandise.
- Provided expert advice on color matching, application techniques and product usage.
Head Cashier
Lowes Home Improvement
Bixby, Oklahoma
02.2020 - 11.2021
- Trained new cashiers by demonstrating procedures for exchanging money and checking customers out.
- Handled large amounts of money and supported accuracy of financial transactions.
- Processed payments, returns, and exchanges.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Used proper phone etiquette, answered calls, customer questions and transferred to proper extensions.
Cashier
Lowes Home Improvement
Bixby, Oklahoma
03.2018 - 02.2020
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Developed strong customer service skills by providing efficient and accurate service.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Skills
- Maintaining Clean Work Areas
- Credit and Debt Card Processing
- Cash Handling Accuracy
- Building Customer Loyalty
- Effective Communication Abilities
- Ability to Lift 40 Pounds
Timeline
Lead Store Associate
Aldi
04.2023 - Current
Customer Service Associate, Paint Department
Lowes Home Improvement
11.2021 - 04.2023
Head Cashier
Lowes Home Improvement
02.2020 - 11.2021
Cashier
Lowes Home Improvement
03.2018 - 02.2020
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