Erica Springstun
Gilbert,AZ
Summary
To utilize my strong customer service and communication skills coupled with a strong work ethic to secure a challenging position that will further advance my interests and provide practical experience and augment my professional skills. Self-motivated, responsible and experienced in working in fast-paced environments. Remains confident and poised in interactions with individuals at all levels. Able to multi task effectively. Excellent communication skills. Possess such qualities as dedication, commitment, loyalty, and dependability. Skilled problem solver under pressure and able to consider all options before making a decision. Able to adapt in various situations with tactfulness. Personable with individuals of all ages and at all corporate levels. Willing to go the extra mile to contribute time and care into your company. Have obtained over 80 hours of community service, maintained an A average, had great attendance, and graduated top of my class as Valedictorian.
Overview
12
12
years of professional experience
Work History
Registered Certified Dental Assistant
Studio B Smiles
10.2014 - 08.2020
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Dental Assistant
Cosmetic And Dental Surgery Center
04.2014 - 10.2014
- Main responsibilities include seating & greeting patients, while instructing patients on after care, and proper oral hygiene
- Taking Digital Xrays and assisting in new patient exams
- Assisted the Doctor during procedures in Composite Fillings, RCT,
- Crown Prep, Extractions, Implants, Perio, etc
- Was able to assist our Perio Specialist once a month for Perio surgery, as well as perio charting, and prophys
- Experienced in impression taking, packing cord, and making temporaries
- Sanitized, sterilized, and restocked instruments & operatories
- Also disinfected, packaged impressions, and filled out Lap Slips to send off to the Lab same day
- Performed assigned tasks under Direct Supervision of Dentist, and entered and posted treatment using Dentrix Software
- Experienced in Invisalign cases, and crossed trained for front office as well
- Communicated clearly and effectively with patients as well as Doctor and staff everyday.
Certified Tanning Consultant
Electric Beach Tanning
05.2013 - 09.2013
- Main responsibilities include preparing tanning beds for guest; assuring cleanliness throughout the salon, and became familiar with lotions and products in salon to ensure guests are not allergic to any ingredients
- Was in charge of conducting inventory weekly, booking and performing all custom airbrushes on individual customers while maintaining a professional attitude
- Opening and closing the salon ensuring all credit cards and drawer totals were correct.
Front Desk Associate
Procare
08.2012 - 01.2013
- Main responsibilities include maintaining files, performing fund transfers, processes payroll payments provides general customer service to contractors and employees
- Schedules appointments and meetings for supported staff
- Performs data entry as needed, and screens and routes incoming calls and messages when necessary.
Chili's Bar and Grill
01.2007 - 01.2012
- Main responsibilities include placing all food orders accurately and quickly; answering any and all questions regarding cooking methods, menu items, specials and prices; assuring the food is correctly distributed to guests and temperature and portions are accurate; and associating with guests on a personal level.
Education
Certified Registered Dental Assistant Diploma - Dentistry
American Career College
Anaheim, CA05.2014
Bachelor of Arts - Human Communications
Arizona State University
Tempe, AZHigh School Diploma -
Mater Dei High School
Santa Ana, CA05.2006
Skills
- Patient Relations
- Strong Work Ethic
- Reliable, Honest, Organized
- Self-Motivated
- Adaptability
- Team Collaboration/Leadership
- Strong Writing and Verbal Skills
- Critical Thinking
- Managing Multiple Tasks
- Problem-Solving Ability
Accomplishments
- The Coronal Polish Certificate and Pit and Fissure Certification areawarded by the State of California upon successful completion of the RDAexams and completion of a state approved course
- Students mustsuccessfully complete coronal polish, pit and fissure, and radiation safetywritten and practical examinations with a minimum score of 75 percent
- American Career College is dedicated to the belief that all students havethe right to succeed and reach their full potential
- To meet this challengein postsecondary education, American Career College’s mission is toprovide adult learners with the skills and technical knowledge needed forinitial employment in entry-level positions
- American Career College’s goals include, but are not limited to, providingquality educational programs that can be completed in a timely fashionand are facilitated by an outstanding faculty and staff
- The programsoffered at American Career College are designed to meet the needs of allcommunities of interest
- Continual program reviews, through theassistance of advisory committees, helps to ensure that all programs areup-to-date and relevant to employers’ needs
- Ou will learn hands-on in topics such as the fundamentals of dentalassisting, preventive dentistry, endodontic and radiography basics, andpediatric dentistry
- Toward the end of your program, you will gain real-world experience through an externship
- As a Dental Assistant you play an important part on the health care team
- Each day you will interact with patients, assist dentists, instruct patients inproper dental hygiene, prepare materials, and gather patient dentalrecords
- CROSS-TRAINED
- FRONT & BACK OFFICE 2004 - 2020 Powered by OptimalResume.com
Timeline
Registered Certified Dental Assistant
Studio B Smiles
10.2014 - 08.2020
Dental Assistant
Cosmetic And Dental Surgery Center
04.2014 - 10.2014
Certified Tanning Consultant
Electric Beach Tanning
05.2013 - 09.2013
Front Desk Associate
Procare
08.2012 - 01.2013
Chili's Bar and Grill
01.2007 - 01.2012
Certified Registered Dental Assistant Diploma - Dentistry
American Career College
Bachelor of Arts - Human Communications
Arizona State University
High School Diploma -
Mater Dei High School