Erica S. Reynolds
Shreveport,LA
Overview
33
33
years of professional experience
Work History
Executive Assistant to the Chancellor
Southern University at Shreveport
08.2025 - Current
- Provide comprehensive administrative support to the Chancellor, including managing day-to-day operations and schedules.
- Coordinating meetings, handling correspondence, and arranging travel.
- Prepared reports, oversee budgets, take minutes and prepared presentations.
- Facilitate communication between the Chancellor’s office, Vice Chancellors, Deans, Administrators, State Legislatures, Elected City, Parish, and State Officials.
- Organize and oversee special events, workshops, and seminars.
- Maintain confidentiality of sensitive information and ensure compliance with institutional policies.
Special Assistant to the Vice Chancellor for Academic Affairs and Workforce Development
Southern University at Shreveport
06.2025 - 08.2025
- Provide comprehensive administrative support to the Vice Chancellor, including managing schedules and day-to-day operations, coordinating meetings, and handling correspondence.
- Assist in the preparation of academic reports, budgets, and presentations.
- Facilitate communication between the Vice Chancellor’s office, Deans, and Administrators.
- Assist in the preparation of academic reports, meeting minutes, and presentations.
- Provided student support through all departments of the university giving assistance and routing calls.
- Organize and oversee special events, workshops, and seminars.
- Maintain confidentiality of sensitive information and ensure compliance with institutional policies.
Client Liaison
The Squire Group
Shreveport
05.2024 - 05.2025
- Provided customer support for current and new clients with their life insurance policies.
- Managed day-to-day operations of office flow by providing support for the sales team, purchasing, accounts payable, accounts receivable, data entry, and timekeeping.
- Processed insurance applications transferred in from call center and other multiple incoming calls.
- Provided support through call center.
Administrative Assistant and Facilitator
Northwestern State University
Shreveport
04.2014 - 03.2024
- Provide comprehensive administrative support to the Dean, including managing schedules and day-to-day operations, coordinating meetings, and handling correspondence.
- Assist in the preparation of academic reports, budgets, and presentations.
- Facilitate communication between the Dean's office, faculty, and staff over four campuses.
- In charge of all aspects with finance in purchasing, receiving while observing state procurement rules, heavily involved with grants and endowed professorships, arranged and processed all travel arrangements with for the Dean, Directors, and Faculty/Staff.
- Provided student support through call center regularly.
- Organize and oversee special events, workshops, and seminars.
- Maintain confidentiality of sensitive information and ensure compliance with institutional policies.
Sales Associate
Red Door Interiors
Shreveport
06.2011 - 01.2014
- Assisted customers in selecting home furnishings and decor based on their preferences and design needs, delivering a personalized shopping experience.
- Managed sales transactions, returns, and exchanges efficiently while maintaining a high level of customer satisfaction.
- Collaborated with team members to achieve sales targets and deliver exceptional customer service.
- Conducted inventory checks and assisted with merchandising and display setup to maintain store presentation.
Co-Owner and CFO
Reynolds Custom Coatings and Curbing
06.2002 - 05.2011
- Oversee day-to-day operations including Bookkeeping, Marketing, Payroll Quotes, Accounts Payable and Receivable, Customer Service for our specialty coatings company that included residential and industrial non-skid epoxy coatings, decorative concrete, sand blasting, secondary containment, painting, and decorative curbing.
Administrator
Hardware Resources
06.2000 - 05.2008
- Served in the following roles: Administrative Assistant, Credit and Collections Manager, HR and Payroll, Accounts Payable and Receivable, Customer Service and Call Center Manager and acting Liaison over main OEM accounts with shipments from company owned factories and other manufacturers located in China and across the United States.
- Manufacturer of decorative hardware, drawer slides, hinges and other components in the cabinet industry.
Medical Staff Assistant and Physicians Network
Willis-Knighton Medical System
08.1993 - 05.2000
- Medical Staff Office: Credential Allied Health Professionals before performing services with physicians in the hospital.
- Organized Continuing Education Conferences.
- Prepared materials for review and approval of studies along with taking minutes for the IRB (Institutional Review Board) Committee.
- Prepared and distributed the ER call schedule.
- Physicians Network: Scheduling appointments for patients and pharmaceutical representatives, check in patients, set up new patient files, daily filing, confirming daily, appointments, and answer a multi-line phone system.
Timeline
Executive Assistant to the Chancellor
Southern University at Shreveport
08.2025 - Current
Special Assistant to the Vice Chancellor for Academic Affairs and Workforce Development
Southern University at Shreveport
06.2025 - 08.2025
Client Liaison
The Squire Group
05.2024 - 05.2025
Administrative Assistant and Facilitator
Northwestern State University
04.2014 - 03.2024
Sales Associate
Red Door Interiors
06.2011 - 01.2014
Co-Owner and CFO
Reynolds Custom Coatings and Curbing
06.2002 - 05.2011
Administrator
Hardware Resources
06.2000 - 05.2008
Medical Staff Assistant and Physicians Network
Willis-Knighton Medical System
08.1993 - 05.2000