Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Starkey

Insurance
KENT,OH

Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Store Leader

Get Go
02.2007 - Current
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
  • Planned optimal workflow through successful scheduling and task delegation.
  • Controlled costs consistently to effectively eliminate waste and increase profits.
  • Elevated team performance with motivational approach and excellent training abilities.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Conducted inventory analysis to determine optimal stock levels.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Organized shift meetings to communicate and resolve issues for night operations.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery
  • Educated and trained staff to equip with knowledge about products, customer service and store policies
  • Supervised daily operations by directing customer service, inventory and sales operations
  • Arranged and organized staff work schedules to guarantee proper coverage for peak business hours
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage
  • Oversaw financial operations by monitoring expenses and reconciling bank statements
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs
  • Organized shift meetings to communicate and resolve issues for night operations
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Conducted inventory analysis to determine optimal stock levels
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures
  • Answered questions about store policies and addressed customer concerns
  • Controlled costs consistently to effectively eliminate waste and increase profits
  • Coordinated clearance events to clear shelf space for new product lines
  • Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies
  • Elevated team performance with motivational approach and excellent training abilities
  • Merchandised products beautifully with attractive displays to quickly move stock
  • Planned optimal workflow through successful scheduling and task delegation
  • Involved associates in decision-making processes to empower team and drive continued successes
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members
  • Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture

Education

Bachelor of Arts - Human And Individual Studies

Kent State University
Kent, OH
06.1995

Skills

  • Financial Approvals
  • Time Management
  • Thorough Knowledge of Product
  • Constructive Feedback
  • Special Assignments
  • Workload Priorities
  • Shrink Management
  • Customer Needs Assessments
  • Critical Thinking
  • Team Leadership
  • Employee Feedback
  • Compliance Requirements
  • Cash Register Operations
  • Corrective Actions
  • Operations Management
  • Administering Payroll
  • KPI Tracking
  • Bank and Safe Deposits
  • Persuasive Negotiations
  • Customer Experience Management
  • Employee Scheduling
  • Conflict Resolution
  • Leading Staff Meetings
  • Disciplinary Action
  • Product Rotations
  • Replenishment and Recovery
  • Assignment Schedules
  • Verbal and Written Communication
  • Positive and Friendly
  • Supply Ordering
  • Work Planning and Prioritization
  • Delegating Work
  • Schedule Coordination
  • Employee Development
  • Team Development
  • Employee Training
  • Performance Review
  • Proper Staffing
  • Reporting and Performance Analysis
  • Inventory Tracking and Storage
  • Recruitment and Training
  • Meeting Sales Goals
  • Exceeding Customer Expectations

Timeline

Store Leader

Get Go
02.2007 - Current

Bachelor of Arts - Human And Individual Studies

Kent State University

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