Erica Starks
Forest Park,GA
Summary
Dynamic professional with extensive experience at DHL Supply Chain, specializing in vendor relations and inventory management. Demonstrated success in resolving discrepancies and improving operational efficiency, leading to a notable reduction in product delays. Proficient in problem-solving and fostering team collaboration to ensure efficient shipping and receiving processes.
Overview
12
12
years of professional experience
Work History
Inbound Clerk
DHL Supply Chain
Union City, Ga
02.2022 - Current
- Managing a team up to forty associates, ensuring operations run smoothly, that employees are productive, and goals are met
- Researched and resolved vendor inquires regarding status of their product shipments.
- Investigated and escalated issues involving product without Purchase Orders (PO’s) that couldn’t be received minimizing delay in product availability.
- Communicated directly with vendors to address discrepancies such as incorrect product shipments or labeling errors to resolve issues and prevent future occurrences.
- Maintained accurate records of vendor communications, ensuring all inquiries were addressed promptly.
- Assisted in improving vendor relations by providing feedback on issues and fostering clear line of communication.
Claims Clerk
Walmart Distribution Center
Union City, Ga
05.2016 - 08.2016
- Inspected parts and materials to ensure they were following companies quality expectations
- Identified and assessed customer orders prior to leaving the facility ensuring accurate documentation and resolution of issues.
- Coordinated with warehouse team to repackage and prepare items for shipment to maintain product integrity.
- Utilized applications like FedEx and WMS systems to reprint shipping labels and track packages to guarantee on-time delivery.
- Ensures all orders were processed according to company guidelines.
- Contributed to reducing customer complaints by proactively addressing damaged product concerns.
Warehouse Associate
Amazon
Atlanta, Ga
01.2014 - 02.2016
- Picked, packed, and prepared orders for shipment according to daily schedules
- Assisted with labeling and sorting incoming and outgoing shipments
- Maintained a clean and organized work area to support efficient warehouse operations
- Operated handheld RF scanners and updated inventory management systems
- Followed safety guidelines and participated in daily warehouse checks
- Collaborated with team members to meet daily productivity goals
Skills
- Adaptability
- Inventory management
- Quality assurance
- Order processing
- Shipping and receiving
- Vendor relations
- Problem solving
- Root cause analysis
- Data entry
- Warehouse management systems
- Project management tools
- Team collaboration
- Microsoft Office Suite
AWARDS
Certified Supply Chain Specialist, Associate of the Month Recognized for inventory accuracy and consistency in receiving, Top Performer Recognition Exceeded daily/weekly inbound processing targets consistently
STRENGTHS
- Strong Attention to Detail
- Accurately verifies shipments and identifies discrepancies
- Dependability
- Trusted to consistently follow procedures and handle responsibilities without constant supervision.
- Time Management
- Able to research and prioritize stock to meet website go lives to ensure they are available for purchase
Timeline
Inbound Clerk
DHL Supply Chain
02.2022 - Current
Claims Clerk
Walmart Distribution Center
05.2016 - 08.2016
Warehouse Associate
Amazon
01.2014 - 02.2016