Erica Starnes
Monroe,NC
Summary
Accomplished Operation Production Support Lead at Venture Solutions, adept in Service Level Agreement Management and Team Management. Excelled in enhancing team productivity and operational efficiency by implementing strategic solutions and fostering a culture of continuous improvement. Proven track record in reducing production time and improving customer satisfaction through effective feedback and escalation handling.
Overview
33
33
years of professional experience
Work History
Operation Production Support Lead
Venture Solutions
09.2009 - Current
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
- Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
- Designed training materials to improve the skills and knowledge of the support team, enhancing overall productivity.
Team Lead
S.A.I. Manufacturing
08.1991 - 05.2009
- Planned, scheduled, and delegated daily work to team of employees.
- Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
- Maintained quality assurance and customer satisfaction objectives.
- Followed detailed assembly instructions, processes, and procedures.
- Completed assigned tasks quickly to decrease production time.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Exhibited strong multitasking abilities, successfully managing multiple assembly tasks simultaneously while maintaining focus on quality and productivity.
- Increased overall productivity with attention to detail, ensuring precise alignment of components during assembly process.
- Assembled silicone items to specification.
- Organized work to meet demanding production goals.
- Promoted a positive work atmosphere by maintaining open lines of communication with colleagues at all levels within the organization.
- Achieved faster turnaround times by prioritizing urgent projects as needed, helping the team meet tight deadlines.
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
- Minimized production delays by identifying bottlenecks and working with supervisors to devise solutions for improved efficiency.
- Completed durable assemblies and subassemblies with hand and power tools.
Education
High School Diploma -
Monroe High School
Monroe, NC06.1990
Skills
- Service Level Agreement Management
- Team Management
- Escalation Handling
- Feedback Management
- Ticket management
- Training and coaching
Timeline
Operation Production Support Lead
Venture Solutions
09.2009 - Current
Team Lead
S.A.I. Manufacturing
08.1991 - 05.2009
High School Diploma -
Monroe High School
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