Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Startz

Mokena,IL

Summary

Adept at medication dispensing and fostering team collaboration, I significantly enhanced pharmacy operations at Jewel-Osco Pharmacy. My expertise in pharmacy software and exceptional communication skills led to improved efficiency and customer satisfaction. I excel in creating positive outcomes through meticulous attention to detail and a proactive approach to problem-solving.

Overview

22
22
years of professional experience

Work History

Pharmacutical Technician

Jewel-Osco Pharmacy
09.2022 - Current
  • Supported quality assurance initiatives by conducting regular audits of medication storage conditions and documentation practices.
  • Facilitated smooth communication between staff members, fostering a positive team atmosphere that promoted collaboration within the workplace.
  • Optimized customer satisfaction by providing timely and accurate medication counseling services for patients.
  • Collaborated with healthcare professionals to ensure proper medication administration and dosage recommendations.
  • Consistently met deadlines for prescription refills and medication orders, ensuring patients received their medications in a timely manner.
  • Contributed to the development of pharmacy procedures for increased efficiency in daily tasks and activities.
  • Participated in continuous professional development opportunities to stay current on pharmaceutical trends and advancements.
  • Maintained a clean and organized work environment, adhering to strict industry regulations and guidelines.
  • Delivered exceptional customer service, addressing concerns promptly while demonstrating empathy towards patients'' needs.
  • Managed patient records effectively, ensuring data confidentiality while maintaining an efficient filing system for easy access when necessary.
  • Assisted in training new hires by sharing best practices and insights gained from personal experience as a pharmaceutical technician.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Hairstylist

Self Employed
02.2003 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Developed loyalty program, encouraging repeat visits and fostering strong client base.
  • Initiated referral program, significantly increasing new client acquisition.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Caregiver

Self Employed
10.2019 - 12.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recorded status and duties completed in logbooks for management.

Cleaning Buisness Owner

Self Employed
03.2018 - 09.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

Education

Cosmetology -

Paul Mitchell College of Cosmetology
Mokena, IL
02.2003

Lincoln Way High School
New Lenox, IL
05.2001

Skills

  • Labeling Accuracy
  • Medication Dispensing
  • Drug Classification Knowledge
  • Quality Control Procedures
  • Pharmacy Software Proficiency
  • Pharmaceutical Calculations
  • Sterile technique
  • Patient Counseling
  • Pharmacy Law Compliance
  • Medication storage
  • Problem-solving skills
  • Team Collaboration
  • Answering customer questions
  • Stocking shelves
  • Prescription Filling
  • Patient confidentiality
  • Drug safety
  • Confidentiality and HIPAA
  • Patient education and counseling
  • Insurance Verification
  • Interpreting and Processing Medication Orders
  • Insurance Billing
  • Healthcare regulations
  • Medicare and Medicaid process
  • Staff Development
  • Processing payments
  • Updating medication histories
  • OTC Recommendations
  • Medication Therapy Management
  • Troubleshooting malfunctioning equipment
  • Billing support
  • Resolving customer issues
  • Point of sale systems proficiency
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Typing Skills
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Prioritization and Organization
  • Relationship Building

Timeline

Pharmacutical Technician

Jewel-Osco Pharmacy
09.2022 - Current

Caregiver

Self Employed
10.2019 - 12.2023

Cleaning Buisness Owner

Self Employed
03.2018 - 09.2023

Hairstylist

Self Employed
02.2003 - Current

Cosmetology -

Paul Mitchell College of Cosmetology

Lincoln Way High School

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Erica Startz