Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Erica Stephenson

Anadarko,OK

Summary

Dynamic professional with a proven track record in customer service and team leadership at Braum's Ice Cream & Dairy Store. Skilled in problem-solving and operations management, I enhanced customer satisfaction and fostered a positive work environment. Adept at strategic planning, I consistently improved team performance and operational efficiency.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Braum's Ice Cream & Dairy Store
08.2020 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Drop Team Member

Salt Creek Casino
01.2015 - 07.2017
  • Ensured timely completion of drop tasks, maintaining a strict adherence to schedules.
  • Regularly monitored equipment performance, reporting any maintenance needs promptly to minimize downtime during drops.
  • Assisted in training new team members on established procedures, ensuring consistent quality across all aspects of the drop process.
  • Identified areas for improvement within the drop process, leading to enhanced team performance and results.

Cashier

Walmart
01.2015 - 07.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

House Manager

Sequoyah Enterprises
01.2014 - 01.2015
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.

Shipping and Receiving Lead

Gabriel Ride Control
02.2012 - 12.2013
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Education

High School Diploma -

Anadarko High School
Anadarko

No Degree - Criminal Justice

Cameron University
05-2013

Skills

  • Customer relationship management (CRM)
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Team leadership
  • Time management
  • Team collaboration
  • Operations management
  • Strategic planning
  • Staff supervision
  • Decision-making
  • Money handling
  • Sales growth

Timeline

Assistant Manager

Braum's Ice Cream & Dairy Store
08.2020 - Current

Drop Team Member

Salt Creek Casino
01.2015 - 07.2017

Cashier

Walmart
01.2015 - 07.2017

House Manager

Sequoyah Enterprises
01.2014 - 01.2015

Shipping and Receiving Lead

Gabriel Ride Control
02.2012 - 12.2013

High School Diploma -

Anadarko High School

No Degree - Criminal Justice

Cameron University

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Erica Stephenson