Erica Sterling
St Louis,MO
Summary
Trained Medical Assistant ready to put management and customer service experience to use by providing excellent patient care
Empathetic Customer Service Specialist known for high productivity and efficient task completion. Skilled in problem-solving, conflict resolution, and time management which enable success in fast-paced environments. Excel at communication, active listening, and empathy to understand customer needs and provide exceptional service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Country Mart Grocery Store
Steelville, Missouri
03.2016 - 09.2018
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers
- Key holder
- Print reports
- Cash handler
- Make deposits
- Office manager duties
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Addressed customer questions and concerns regarding products and services.
- Answered incoming calls and providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Shift Supervisor
Wendy's
St Charles
06.2010 - 08.2013
- Provided excellent customer service taking orders, answering questions and handling complaints, Supervised up to 12 people on a shift which included training, positioning employees at stations and coaching employees on how to perform their job in an expedited manner, Performed next day duties for the next shift, Handled money by counting safe and drawers for the shift
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Completed opening and closing duties to facilitate business operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Utilized POS systems efficiently for order processing and inventory management.
- Maintained cleanliness and organization of the work area to uphold company standards.
Medical Assistant Extern
St Frances Medical Center
Florissant
05.2014
- Room Patients, Measure & Record vital signs, Scheduling, Answer phones, Performed EKG's, TB tests and Ear irrigations, Check patients in & out
Education
Medical Assistant Diploma - Medical Assisting
Everest College
Earth City, MO01.2014
High School Diploma -
North County Senior High
Bonne Terre, MOSkills
- Clinical Assistance
- Patient Communication
- Patient Scheduling
- Laboratory Procedures
- Blood Draws
- Injections
- Cardiopulmonary Procedures
- Therapeutic Care
- Diagnostic Procedures
- Telephone Etiquette
- Good communication skills
- Complaint Handling
- HIPAA Compliance
- Customer Service
- Adaptable
Timeline
Customer Service Specialist
Country Mart Grocery Store
03.2016 - 09.2018
Medical Assistant Extern
St Frances Medical Center
05.2014
Shift Supervisor
Wendy's
06.2010 - 08.2013
Medical Assistant Diploma - Medical Assisting
Everest College
High School Diploma -
North County Senior High
Similar Profiles
Allyson AlexanderAllyson Alexander
Cashier at Country Mart Grocery StoreCashier at Country Mart Grocery Store
Gabrielle HebertGabrielle Hebert
Cashier/Customer Service Trainee at Country Mart Grocery StoreCashier/Customer Service Trainee at Country Mart Grocery Store
Andres NavarroAndres Navarro
Dairy Manager at Country Mart Grocery StoreDairy Manager at Country Mart Grocery Store