ERICA STROM
North Carolina,NC
Summary
Dynamic professional with a strong background in customer service and leadership gained through experience at Chick-fil-A, emphasizing operational efficiency and guest satisfaction. Proven ability to foster positive relationships with customers, ensuring every interaction is warm and welcoming. Skills include keen attention to detail and the capacity to remain composed in high-pressure situations, making a significant impact in the hospitality industry and beyond. Eager to leverage this dedication and expertise in a new customer service role to contribute to an exceptional guest experience.
Overview
10
10
years of professional experience
Work History
Team Member
Chick Fil A
Charlotte, NC
01.2023 - Current
- Hospitality
- Prepare customer orders
- Working front counter and Drive-Thru
- Maintaining cleanliness
- Maintaining dining room
- Always greet customers with a smile.
- Using sanitation guidelines
Ticketing Staff Member
Pemier
Charlotte NC
02.2020 - 05.2022
- Oversaw ticket sales operations, ensuring precise processing and enhanced customer satisfaction.
- Oversaw event entry procedures, streamlining access for guests and enhancing operational efficiency.
- Facilitated training for new staff on ticketing systems and customer service protocols to enhance team cohesion.
- Developed and implemented strategies to reduce wait times during peak events, improving guest experience.
- Analyzed customer feedback to refine ticketing processes, enhancing overall service delivery standards.
Assemble
Ryobi
Anderson, SC
03.2016 - 08.2019
- Operate machinery and hand tools safely
- Inspect products for defects or quality issues
- Maintain a clean and organized work area
- Follow safety guidelines and company procedures
- Work with a team to meet daily production goals
Education
HVAC -
Urban League
05-2023
High School Diploma -
Ruidoso
Ruidoso, NM05-2016
Basic - General Studies
ENMS
Ruidoso, NM05-2015
Skills
- Drive-Thru Management
- Staff Training & Development
- Inventory Control
- Customer Service Excellence
- Positive attitude
- Clear communication
- Attention to detail
- Cash handling
- Flexible schedule
- Cleaning
- Leadership qualities
- Organizing work stations
- Training and mentoring
Timeline
Team Member
Chick Fil A
01.2023 - Current
Ticketing Staff Member
Pemier
02.2020 - 05.2022
Assemble
Ryobi
03.2016 - 08.2019
HVAC -
Urban League
High School Diploma -
Ruidoso
Basic - General Studies
ENMS