Erica Suarez
Wake Forest,NC
Summary
Self-motivated and dependable while achieving high performance with minimal supervision. Personable Medical Assistant bringing 17 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Cambridge Village of Apex
01.2019 - 11.2023
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Internal Medicine Anant B. Soni, MD
01.2008 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept front desk presentable, managing incoming calls and visitors with utmost professionalism.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
Education
East Wake High School
Wendell, NCAssociate of Science - Prenursing Studies
University of Mount Olive
Mount Olive, NC04.2024
Associate of Science - Pre-Science
Johnston Community College
Smithfield, NC12.2018
CNA I - Medical
Care One Health Training Institute WebsiteDirections Save
Raleigh, NC02.2017
P - Phlebotomy
D.S.P.S
Smithfield06.2006
Skills
- Microsoft Office
- Computer proficient
- Quick learner
- Excellent communication
- Performing patient intakes
- Collecting specimens
- Quick problem solver
- Collecting vital signs
- Medical terminology knowledge
- Detail-oriented
- Inventory and supply management
- Venipuncture and phlebotomy
- HIPAA compliance
- Wound care and irrigation
- Data entry
- Specimens collection and processing
- Stocking supplies
- Patient scheduling
- EKG set up and monitoring
- Communicating with patient families
- First aid
- Preparing specimens and samples
- IV discontinuation
- Phlebotomy
- Vital sign monitors
- Certified in Basic Life Support (BLS)
- Electrocardiography (EKG)
Certification
- Certified Nursing Assistant I
- CPR Certification
- Certified Phlebotomist, D.S.P.S - 2006
Timeline
Medical Assistant
Cambridge Village of Apex
01.2019 - 11.2023
Medical Assistant
Internal Medicine Anant B. Soni, MD
01.2008 - 01.2019
East Wake High School
Associate of Science - Prenursing Studies
University of Mount Olive
Associate of Science - Pre-Science
Johnston Community College
CNA I - Medical
Care One Health Training Institute WebsiteDirections Save
P - Phlebotomy
D.S.P.S
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