Erica Suda

• Streamlined recruitment process by developing job descriptions and coordinating interviews.
• Developed orientation materials to provide comprehensive information to new employees.
• Maintained up-to-date records of employee informations.
• Facilitated criminal background check/drug test process for new hires.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Handled new-hire orientation and basic recruiting tasks.
• Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
• Explained and administered medical insurance, disability and flexible spending accounts.
• Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.

• Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
• Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
• Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
• Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.

• Addressed customer concerns promptly, leading to increased satisfaction.
• Established streamlined procedures for document management for enhanced accessibility.
• Optimized office budget by renegotiating vendor contracts.
• Monitored expenditures for better financial control.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Engaged clients to clarify eligibility requirements by providing clear explanations of program guidelines.
• Reviewed and verified documentation submitted by clients to maintain compliance with regulations.
• Conducted workshops for community partners to promote awareness of eligibility programs and resources available to clients.
• Interpreted program policies to guide clients through the application process for various benefits.
• Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
• Analyzed client information, determining appropriate next steps for benefits assistance and support services.
• Assisted clients with accurate eligibility form, application and document completion.
• Interviewed applicants and explained scope of different available benefits.
• Processed and certified documents for accuracy and compliance with government regulations.
• Trained staff on current eligibility requirements and policies.

Assisted physicians with referring patients to other specialists. Called hospitals/facilities and clinics to see if they participate with the patients medical insurance. Filled and processed insurance forms. Spoked with many medical insurances on the phone. Scheduled patients appointments. Scanned printed and faxed authorization forms.

Maintained organized retail environment to support sales growth.