Erica Sugg

CRC

2007.05 - Current

Provide assistance to supervisors in training team members on new procedures and customer retention, providing the best support.
Assist underwriters with providing endorsement quotes and client support in understanding the clients needs and maintaining relationships.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Managed accounts to retain existing relationships and grow share of business.
Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Listened and responded to customer requests and forwarded necessary information to superiors.
Built and managed relationships with key clients and partners to drive growth.
Followed all company policies and procedures to deliver quality work.
Managed a high volume (approximately 30) calls and emails per day from carriers and agents.
Maintained current understanding of market conditions, compliance standards and best practices.
Work with multiple offices inside the company in different states maintaining state rules and regulations with standard insurance producers and legal notice of cancellations and reinstatements.
Provided expertise in problem-solving, data analysis and customer service.
Adept at quickly learning new technologies and processes for driving success.

Summary