Erica Palau Ganal
Waianae,HI
Summary
Responsible and goal-oriented with background in providing exemplary customer service. Team player with strong computer skills always looking to learn something new.
Overview
14
14
years of professional experience
Work History
Cashier/Customer Service/ EXPO
EARL
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Bagged food and delivered to customers
Customer Service Representative
EnviroGuard Pest Control
11.2022 - Current
- Estimated costs, collected payments, and issued receipts to keep financial and client accounts accurate.
- Provided excellent service and attention when dealing with customers over the phone.
- Calculated the costs of treatment services and provided estimates to customers.
- Routed incoming calls to the most qualified personnel and departments within the company.
- Was quick to respond to potential customers' questions and requests.
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
Custodian
George Washington Academy
11.2021 - 06.2024
- Cleaned, vacuumed, and dusted all areas of school building to maintain an organized, professional appearance for employees and students.
- Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency.
- Used approved cleaning products on various surfaces to reduce bacterial growth and prevent virus spread.
- Wiped lunchroom tables and took out trash
Teacher
Home Away From Home - Washington
08.2021 - 10.2021
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Attended and participated in department staff meetings
- Maintained safe, clean, and organized classroom environment.
- Instructed students individually and in groups, utilizing various teaching methods.
Sales Associate
Kids Foot Locker
10.2011 - 07.2019
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Call Center Customer Service Representative
Alert Alarm of Hawaii
01.2017 - 07.2017
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed customer account information to determine current issues and potential solutions.
Education
High School - undefined
Nānākuli High & Intermediate School
Waianae, HI01.2010
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier/Customer Service/ EXPO
EARL
08.2024 - Current
Customer Service Representative
EnviroGuard Pest Control
11.2022 - Current
Custodian
George Washington Academy
11.2021 - 06.2024
Teacher
Home Away From Home - Washington
08.2021 - 10.2021
Call Center Customer Service Representative
Alert Alarm of Hawaii
01.2017 - 07.2017
Sales Associate
Kids Foot Locker
10.2011 - 07.2019
High School - undefined
Nānākuli High & Intermediate School
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