Erica Swailes
Spring Hill,TN
Summary
Dependable Office Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
11
11
years of professional experience
Work History
Office Assistant
Spring Meadows Academy
05.2015 - 06.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of business records by consistently updating customer information.
- Arranged rapid office equipment repair and maintenance with vendors.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Preschool Teacher
Spring Meadows Academy
08.2013 - 05.2015
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
Loan Processor
Franklin Financial Mortgage
04.2003 - 08.2003
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Set up and completed loan submission packages.
- Checked packages for appropriate documentation.
Loan Processor
SunTrust Mortgage
06.2000 - 08.2002
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Checked packages for appropriate documentation.
Education
Associate of Arts -
William Rainey Harper College
Palatine, ILSkills
- Valid Driver's License
- Calendar Management
- Payment Processing
- Event Planning
- Data Entry
- Time Management
- Data Gathering
- Data Entry and 10-Key
- Customer Service
- Payroll Processing
- Microsoft Office
- Record Sorting and Filing
- Issue Resolution
- Verbal and Written Communication
- Clerical Support
- Prioritizing Work
- Materials Organization
- Information Confidentiality
- Front Office Management
- Office Supplies and Inventory
- Excel Spreadsheets
- Financial Records and Processing
- Administrative Duties
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Assistant
Spring Meadows Academy
05.2015 - 06.2022
Preschool Teacher
Spring Meadows Academy
08.2013 - 05.2015
Loan Processor
Franklin Financial Mortgage
04.2003 - 08.2003
Loan Processor
SunTrust Mortgage
06.2000 - 08.2002
Associate of Arts -
William Rainey Harper College
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