Erica Swiatek

· Manage and co-manage a merged team of 20 direct and indirect reports in various roles, including Training Specialists (Levels I & II), Instructional Designers, and contingent/consultant staff.

· Conduct needs analyses through stakeholder discovery calls; delegate tasks, hold regular one-on-one meetings, and execute HR functions such as goal setting, performance reviews, hiring, and promotions.

· Coordinate quarterly in-service events featuring professional development sessions (e.g., Myers-Briggs, FourSight, Creative Problem Solving, Change Management, Conflict Management Tools).

· Design and deliver enterprise-wide learning sessions for events such as Learning at Work Week, National Online Learning Day, and Staff Appreciation Day; contributed to marketing efforts that increased attendance by 50%, from 330 in 2024 to 660 in 2025.

· Partner with Training Specialists, Instructional Designers, and Project Managers on high-impact training initiatives using digital learning platforms, instructor-led sessions, job aids, videos, and self-paced modules—reaching over 1,000 employees.

· Redesigned the performance review process to adopt a mentor-focused approach, led by Training Specialist II and Instructional Designers; provided mentorship and guidance during in-services and team meetings.

· Sought after by multiple managers to deliver team engagement sessions; selected to participate in the intern program, where survey data ranked the session as the most valuable in the program.

· Manage stakeholder expectations for the design and delivery of job aids, live sessions, self-paced modules, rollout plans, communications, and change management initiatives.

· Oversee the management, tracking, maintenance, and enhancement of 131 self-paced modules, 125 job aids, 34 clinical and non-clinical trainings, and 400 “how-to” videos on 75 products; facilitated nearly 19,000 registrations for live and self-paced training in 2024–2025.

· Developed dashboards in collaboration with the data department to measure training effectiveness and participant satisfaction.

• Teach the principles in the Creative Problem-Solving class every summer to 12–30 students. Creativity is the backbone of innovation, and students learn a process that has 70 years of research behind it. Encourage students to use tools to overcome their challenges, and coach them to facilitate within their team.

• Led succession planning and talent development for the gaming subsidiary.
• Collaborated with leaders to identify and nurture talent across all levels.
• Designed, delivered, and managed onboarding and leadership development programs for Delaware North’s subsidiaries.
• Co-created educational tools and sessions for Human Resource Managers on talent management topics.
• Co-authored a six-month Pinnacle II leadership program covering crucial business skills.
• Modernized Learning Management System interface, enhancing user experience, and aligning over 600 courses with core competencies.

• Founded 3600 Escape, an innovative escape room company integrating personality assessments with problem-solving techniques.
• Developed a custom portable escape experience for Myers-Briggs, enhancing adult learning through gamification.
• Implemented new offerings for Myers-Briggs clients and supported internal change management during office mergers.
• Utilizing the Innovate Faster Consulting Company I founded, I worked with Fortune 100 and 500 companies to design and deliver workshops in creative problem-solving and risk management.
• Facilitated programs on organizational culture, cross-generational differences, visioning, strategy, change management, and team building.