Erica Tapangco

• Established robust working relationships and demonstrated reliability in assisting branch management and team members by employing effective communication skills, a sense of urgency, and maintaining a professional demeanor.
• I confirm site audits appointments and solar panel installations directly with clients while considering drive times and prioritizing efficiency and accuracy to ensure homeowners satisfaction.
• I document conversations with our internal and external customers with meticulous notes for quick reference.
• I Implement attention to detail in regards to system information for accurate scheduling per specification of the crew's abilities, inventory, drive time and the elements in order to fill gaps on the install calendar.
• When needed, I have conducted branch meetings with emphasis on communication regarding job completions to densify Field Calendar
• I regularly create spreadsheets for personal and team use to efficiently prioritize specific jobs and equalizing jobs amongst the region; which includes specifications as licensing, drive times, rough inspections, ect.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Entered data into system and updated customer contacts with information to keep records current.
• Answered multi-line phone system and greeted callers enthusiastically.
• Reviewed and balanced daily bank deposits and deposit report.
• Scheduled appointments and conducted follow-up calls to clients.
• Completed accurate daily report documents, memos and invoices.

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