Erica Tate
Overland Park,KS
Summary
Experienced administrative support professional with over 15 years in delivering service excellence. Reliable, detail-oriented professional able to work under pressure in a team environment to produce solid results.
Overview
29
29
years of professional experience
Work History
Paraprofessional
Olathe School System
08.2020 - 04.2023
- Work with students individually or in small groups to work on needs
- Assist with documents, forms, emails, and spreadsheets
- Assist students and teachers in implementing lessons
- Work with counselors on student schedules as needed
- Used Zoom and Chat function to communicate with students during COVID
- Other duties as assigned.
Patient Concierge
Kansas City Foot and Ankle
07.2019 - 05.2020
- Answer all incoming calls
- Schedule appointments/procedures
- Work with patients on billing/debt issues
- Assist physicians and medical assistants as needed
- Deescalate situations
- Email and chat with patients
- Process orthotic inventory
- Check patients in and out
- Transport patients and needed
- Answer referrals
- Other duties as assigned.
Library Assistant
Olathe School System
07.2016 - 05.2018
- Assist students and staff with book selections
- Check in/out library materials and equipment to students and staff
- Assist with planning and coordinating special events in library
- Supervise student aides in library
- Assisted Librarian research grants
- Create reports as needed
- Purchasing orders as needed
- Assist with audio visual equipment set up
- Other duties as assigned.
Coordinator of Volunteer Services
CHI Memorial Health Care System
07.2001 - 09.2007
- Directly responsible for the organization and development of the system to manage and support Director of Volunteer Services, Auxiliary Board and 450+ body of volunteers
- Oversee student volunteer program including orientation, scheduling and training
- Directly supervise nine office volunteers and 20 + customer service volunteers, including main hospital front desk staffed by volunteers
- Assisted with visitor complaints daily
- Recruit volunteers within area venues
- Responsible for development and updates of Volunteer Services guidelines and standard operating procedures
- Responsible for interviewing, initial training, and updates as it pertains to volunteers
- Plan and coordinate all social, travel, and entertainment for Volunteer Services
- Recognize and award volunteers at special events
- Organize all Board, special committee, and staff meetings
- Create, edit, and assemble all Board packets for timely mailing
- Responsible for travel arrangements for volunteers and staff members
- Represent the hospital on the Fundraising Committee for the Auxiliary
- Customize monthly reports and graphs to be presented as necessary
- Contributing Editor and layout designer for quarterly newsletter
- Responsible for yearly budget for Volunteer Services department
- Assist Foundation Office in fundraising endeavors
- Receive and input donor gifts into Raiser’s Edge software
- Serve on Foundation Employee philanthropic campaign
- Assist with all donor recognition planning events.
Executive Assistant
Henderson, Hutcherson & McCullough, PLLC
11.1998 - 06.2000
- Assisted three Accounting Firm partners with clerical and administrative support
- Dealt with clients daily regarding their individual and/or corporate audits and taxes
- Performed back-up tasks for typist and receptionist as needed
- Proofreading tax returns, legal documents, and correspondence
- Planned special events for Firm associates, including yearly company celebration
- Created monthly firm newsletter and acted as Editor-In-Chief.
Human Resources Generalist
Shaw Industries, Inc.
01.1994 - 11.1998
- Provided clerical and administrative support to Executive Director of Benefits as well as Employee Benefits Department
- Designed monthly reports, charts, and graphs for presentation to Vice President of Human Resources
- Accounts payable and receivable
- Screened calls and handled complaints daily
- Responsible for all Long-Term Disability data input and reports
- Responsible for accepting applications and conducting initial pre-screening interview
- Checking references on potential employees
- Completed onboarding for new employees
- Entered application data into applicant tracking system
- Conducted pre-employment drug screenings on new hires, which included taking a sample of hair for follicle drug test
- Answered multiline telephone
- General clerical duties.
Education
Dalton State College
Dalton, GASkills
Effective Communication
Leadership Skills
Marketing
Project Management
Software Programs/Technology (MS Suite, Google Docs)
Problem Solving
Event Planning
Professional References
- Dr. Stephanie Jameson, Doctor of Podiatry Medicine, 816-405-9208
- Jean Payne, Director of Volunteer Services, 423-488-6078
- Megan Roberts, Library Media Specialist, 913-449-8399
Professional Development
- Fundraising Chair - Olathe East High School Choirs Booster Club
- Women's Empowerment Club Co-Sponsor - Olathe South High School
- Fundraising Chair - California Trail Middle School PTO
- President - Pleasant Ridge Elementary PTA Board
- Treasurer - Pleasant Ridge Elementary PTA Board
- League of Women Voters – Member-at-large
- President - Highland Creek Elementary PTA Board
- Certified Administrator of Volunteer Services – ASDVS
- United Way Day of Caring – Memorial Hospital organizer
- Tennessee Society of Directors of Volunteer Services - Board Member
- Auxiliary Special Events - Committee Member
- Auxiliary Fundraising - Committee Member
Timeline
Paraprofessional
Olathe School System
08.2020 - 04.2023
Patient Concierge
Kansas City Foot and Ankle
07.2019 - 05.2020
Library Assistant
Olathe School System
07.2016 - 05.2018
Coordinator of Volunteer Services
CHI Memorial Health Care System
07.2001 - 09.2007
Executive Assistant
Henderson, Hutcherson & McCullough, PLLC
11.1998 - 06.2000
Human Resources Generalist
Shaw Industries, Inc.
01.1994 - 11.1998
Dalton State College
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