Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Tatum

San Francisco,CA

Summary

Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 6 years of experience in dynamic new position with long-term career potential and room for advancement.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Planet Fitness
, CA
06.2021 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Boosted sales revenue by skillfully promoting diverse service options.

Service Expert

24 Hour Fitness
San Francisco, United States
02.2019 - 11.2021


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Sales Associate

Nordstrom Rack
San Francisco, CA
11.2017 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Lush cosmetics — sales associate, sales associate

Lush Cosmetics
San Francisco, CA
11.2014 - 01.2015


  • Developed, marketed and sold full range of products and support services.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Loaded and unloaded merchandise using ladder and pallet jack.

Education

Bachelor of Arts - Journalism, Broadcast

San Francisco State University
San Francisco, CA
05.2021

High School Diploma -

Gateway High School
San Francisco
06.2014

Skills

  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Upselling Products and Services
  • De-escalation Techniques
  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Team-Oriented and Cooperative
  • Membership Inquiries and Renewals

Timeline

Assistant Manager

Planet Fitness
06.2021 - Current

Service Expert

24 Hour Fitness
02.2019 - 11.2021

Sales Associate

Nordstrom Rack
11.2017 - 07.2019

Lush cosmetics — sales associate, sales associate

Lush Cosmetics
11.2014 - 01.2015

Bachelor of Arts - Journalism, Broadcast

San Francisco State University

High School Diploma -

Gateway High School

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Erica Tatum