Dynamic hotel professional with extensive experience at TownePlace Suites by Marriott, excelling in guest relations and payment handling. Proven track record in enhancing customer satisfaction through effective problem resolution and welcoming service. Skilled in hotel recordkeeping and adept at managing check-ins and check-outs, ensuring seamless operations and memorable guest experiences.
Hi, I’m
Erica Tatum
Jackson,MS
Summary
Overview
1
year of professional experience
Work History
TownePlace Suites by Marriott
Hotel Front Desk Clerk
03.2025 - Current
Job overview
- Confirmed relevant guest information and payment methods to prevent fraud.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered phone within 1 minute throughout shift, closely following strict guidelines for customer service and satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
TownePlace Suites by Marriott
Hotel Night Auditor
03.2025 - Current
Job overview
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Performed nightly updates to room charges and rates.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Generated and printed daily financial reports to track hotel performance.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Looked over pending check-ins and payment processes to complete closing procedures.
Education
Holmes Community CollegeRidgeland, MS
Associate of Science from Accounting
University Overview
Skills
- Hotel recordkeeping
- Welcoming guests
- Greeting guests
- Reservations
- Payment handling
- Professional appearance
- Check-in & check-out coordination
- Guest relations
- Customer service
- Multi-line phone systems
- Check-ins and check-outs
- Hotel services and hospitality
Timeline
Hotel Front Desk Clerk
TownePlace Suites by Marriott
03.2025 - Current
Hotel Night Auditor
TownePlace Suites by Marriott
03.2025 - Current
Holmes Community College
Associate of Science from Accounting