Summary
Overview
Work History
Education
Skills
Timeline
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Erica Taylor

Churchton,MD

Summary

Experienced server and bartender, thrives in a fast-paced environment, and excels at taking initiative and consistently working towards keeping the restaurant inviting. Passion for welcoming every customer like family and giving everyone exceptional service.

Overview

8
8
years of professional experience

Work History

Bartender

1936 Bar & Grill
05.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared garnishes by evenly slicing and pitting fruits.

Office Assistant

Badd Company Dance Studio
01.2021 - 08.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Server/Bartender

Brick Wood Fired Bistro
08.2015 - 03.2020
  • Efficient guest service using POS
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

No Degree - Radiologic Technology

Anne Arundel Community College
Arnold
05.2027

High School Diploma -

Northern High School
Owings, MD
06.2013

Skills

  • Creative
  • Highly Reliable
  • Problem Solving
  • Organized
  • Efficient
  • Service-Oriented Mindset
  • Clear and Effective Communication
  • Outgoing Personality
  • Critical Thinking
  • Team Work

Timeline

Bartender

1936 Bar & Grill
05.2022 - Current

Office Assistant

Badd Company Dance Studio
01.2021 - 08.2022

Server/Bartender

Brick Wood Fired Bistro
08.2015 - 03.2020

No Degree - Radiologic Technology

Anne Arundel Community College

High School Diploma -

Northern High School

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Erica Taylor