Erica Taylor
Wasilla
Summary
Adept at enhancing patient experiences and streamlining clinic operations, I excelled at Alaska Heart & Vascular Institute by implementing HIPAA compliance strategies and fostering strong patient relationships. My expertise in electronic records proficiency and compassionate patient care led to significant improvements in clinic efficiency and patient satisfaction.
Offering solid foundation in patient care, ready to learn and grow in medical environment. Brings ability to handle patient interactions and basic clinical tasks. Ready to use and develop patient communication and clinical support skills in [Desired Position] role.
Developed skills in fast-paced healthcare environment, focusing on patient care and administrative tasks. Demonstrated ability to manage patient records and assist with medical procedures. Seeking to apply these transferrable skills in new field, leveraging experience in high-stress settings.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assitant
Alaska Heart & Vascular Institute
12.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed electrocardiograms on patients as part of routine and emergency diagnostics
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Patient Services Coordinator
Alaska Heart & Vascular Institute
09.2023 - 12.2024
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used Athena to maintain electronic patient files, successfully maintaining over hundreds patient files.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Optimized the use of resources within the clinic through careful inventory management and supply ordering processes.
- Ensured timely and accurate completion of all required documentation for regulatory compliance, contributing to the overall quality of patient care services provided by the clinic.
- Inputted accurate patient insurance, billing and payment information in Athena.
Appointment Scheduling Specialist
Hughston Clinic
11.2021 - 07.2022
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced appointment no-shows by proactively contacting clients to confirm attendance or reschedule as needed.
- Implemented scheduling adjustments based on provider availability changes, minimizing disruptions for clients while optimizing provider utilization rates.
- Developed strong relationships with both internal staff and external clients through effective communication strategies during the scheduling process.
- Maintained updated records of client contact information, streamlining communication efforts for future appointments.
- Collaborated with other departments to coordinate multi-disciplinary appointments seamlessly, enhancing overall client experience at the facility.
- Collaborated with team members to optimize scheduling efficiency, leading to improved overall staff performance.
- Managed high-volume call periods effectively, maintaining professional demeanor while addressing client needs promptly.
- Coordinated schedules for multiple departments, ensuring optimal productivity and resource utilization.
- Assisted management in tracking key performance indicators related to appointment scheduling operations; identified areas of improvement and recommended actionable solutions.
- Served as a liaison between clients and providers, facilitating smooth communication regarding appointment details and expectations.
- Prioritized urgent appointments, ensuring timely access to care for clients with critical needs.
- Provided exceptional customer service by addressing client inquiries regarding appointments and services offered.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Certified Medical Assistant - Certified Clinical Medical Assistant
National Health Career Association
12-2024
Phlebotomy - Phlebotomy
National Health Career Association
El Paso, TX06-2023
No Degree - Nursing
El Paso Community College
El Paso, TX08-2022
High School Diploma -
Grant High School
Dry Prong, LA05-2004
Skills
- Experience in HIPAA Compliance Strategies
- Patient Intake Management
- Efficient Data Management
- Clinical Terminology Expertise
- Patient scheduling
- Comprehensive Patient Care
- Clinical documentation
- Medication administration
- Electronic Records Proficiency
- Vital sign monitoring
- Medical records management
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- IV Therapy and Blood Withdrawal Certification- Various state-approved providers or boards.
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Timeline
Certified Medical Assitant
Alaska Heart & Vascular Institute
12.2024 - Current
Patient Services Coordinator
Alaska Heart & Vascular Institute
09.2023 - 12.2024
Appointment Scheduling Specialist
Hughston Clinic
11.2021 - 07.2022
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- IV Therapy and Blood Withdrawal Certification- Various state-approved providers or boards.
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
Certified Medical Assistant - Certified Clinical Medical Assistant
National Health Career Association
Phlebotomy - Phlebotomy
National Health Career Association
No Degree - Nursing
El Paso Community College
High School Diploma -
Grant High School
Similar Profiles
Vivian WhiddenVivian Whidden
Certified Medical Assistant at Alaska Heart & Vascular InstituteCertified Medical Assistant at Alaska Heart & Vascular Institute
Dilthini DissanayakeDilthini Dissanayake
Medical Assistant at Alaska Heart & Vascular InstituteMedical Assistant at Alaska Heart & Vascular Institute
Chelsea StevensChelsea Stevens
Medical Receptionist at Alaska Heart & Vascular InstituteMedical Receptionist at Alaska Heart & Vascular Institute