Summary
Overview
Work History
Education
Skills
Timeline
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Erica Thomas

Erica Thomas

Customer Service
Chicago,IL

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Service & Engagment Leader

Target
Chicago, IL
02.2022 - Current
  • unique skillsets in retail sales, service and merchandising to help drive sales growth and total store profitability.
  • Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical
  • Service and Engagement behaviors. Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas .Develop new talent to promote future leaders.
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Answered questions about store policies and addressed customer concerns.
  • Trained and developed new employees for ease of transition into team.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Food Service Team Leader

Target
Chicago, IL
02.2020 - 03.2022
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Cashier

Target
Chicago , IL
07.2017 - 02.2020
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Mather High School
Chicago, IL

Skills

Delegation

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Timeline

Service & Engagment Leader

Target
02.2022 - Current

Food Service Team Leader

Target
02.2020 - 03.2022

Cashier

Target
07.2017 - 02.2020

Mather High School

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Erica ThomasCustomer Service