An accountant with hands-on experience performing accounting work that requires the application of accounting theories, concepts, principles, and standards to achieve tasks and assignment objectives within established deadlines. Applies effective verbal and written communication skills to expand exposure to working in a professional team environment.
Hi, I’m
Erica Thomas
Las Vegas,NV
Summary
Overview
12
years of professional experience
Work History
Canyon Falls
Massage Therapist
09.2014 - 01.2015
Job overview
- Provided excellent customer service, provided custom-made massages for each client ranging from 50 minutes to 2 hours, and assisted with laundry and maintenance of rooms.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfaction and build rapport.
- Created a comfortable and professional environment for clients and professional environment for clients by setting up massage tables and preparing treatment areas.
Little Caesar’s
Customer Service Representative
12.2009 - 05.2013
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed up to 20 customer telephone calls daily, promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Circle K
Customer Service Representative
01.2008 - 05.2008
Job overview
- Handled customer inquiries and suggestions courteously and professionally. Managed over 50 customers daily.
- Delivered prompt service to prioritize customer needs.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
United States Air Force
Financial Comptroller
07.2003 - 06.2006
Job overview
- Reimbursed over 100 members daily for separations, retirements, travel pay, deployments, payment adjustments, and debriefings
- Sorted, organized, and retrieved separation and travel documents
- Conducted office duties including faxing confidential paperwork and answering incoming calls.
Education
University of Nevada - Las VegasLas Vegas, NV
Bachelor of Science from Accounting
12.2020
University Overview
College of Southern NevadaLas Vegas, NV
Associate's Degree from Business Administration
01.2017
University Overview
College of Southern NevadaLas Vegas, NV
Associate's Degree from General Arts
01.2017
University Overview
Nevada School of Massage TherapyLas Vegas, NV
Massage Therapy Certificate
01.2008
University Overview
Skills
- Journal Entry Preparation
- Managerial Accounting
- Calculating Liabilities
- Financial Reporting
- Income Statements
- General Ledger Entries
- Accounts Receivable
- Bank Reconciliation
- GAAP Accounting
- General Ledger Accounting
- Tax Law Understanding
- Accounts Payable
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Timeline
Massage Therapist
Canyon Falls
09.2014 - 01.2015
Customer Service Representative
Little Caesar’s
12.2009 - 05.2013
Customer Service Representative
Circle K
01.2008 - 05.2008
Financial Comptroller
United States Air Force
07.2003 - 06.2006
University of Nevada - Las Vegas
Bachelor of Science from Accounting
College of Southern Nevada
Associate's Degree from Business Administration
College of Southern Nevada
Associate's Degree from General Arts
Nevada School of Massage Therapy
Massage Therapy Certificate
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