Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Thomas

Grass Valley,CA

Summary

I am a committed team member with a history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company I am serving with. I also bring out the best in my fellow team members regardless of title by offering friendly and fair treatment to all.

Overview

9
9
years of professional experience

Work History

ASL Driver

Waste Management
Grass Valley, CA
09.2022 - Current
  • Documented daily mileage, gas, and other data.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Communicated effectively with dispatchers regarding route changes.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Conducted pre and post trip inspections per DOT regulations.
  • Adhered to company policies and procedures related to safety and security standards.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents and delays.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

School Bus Driver

Durham School Bus Services
Grass Valley, CA
08.2021 - 09.2022
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
  • Ensured safety of students by following all traffic laws and regulations.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Developed positive relationships with students through friendly interactions.
  • Read maps and followed written or verbal driving directions.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Reported delays, accidents or other traffic and transportation situations to supervisor and other possibly affected drivers.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Complied with district policies and procedures concerning student discipline.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Performed DOT pre and post trip inspections.

Sales Associate

Longhorn Meat Co.
Auburn, CA
06.2020 - 08.2021
  • Answered store and merchandise questions and led customers to wanted items.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Adhered to company initiatives and achieved established goals.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Suggested ideas for improving store operations and increasing profits.
  • Collected payments and provided accurate change.
  • Maintained records related to sales for store management.

Universal Banker

Wells Fargo
Grass Valley, CA
06.2017 - 06.2020
  • Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Attended weekly meetings with branch managers to discuss goals related to sales targets.
  • Met with new clients and completed pre-qualification procedures.
  • Answered telephone inquiries regarding account balances, fees or general information.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Assisted customers by answering banking questions and recommending solutions.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Transmitted orders to supply cash to meet daily needs.
  • Developed and oversaw events to bring in customers and promote products.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Teller Manager

Wells Fargo
Grass Valley, CA
07.2015 - 06.2017
  • Participated in local community events representing the bank's brand identity.
  • Tracked customer satisfaction levels through periodic surveys and focus groups.
  • Performed regular audits of teller transaction records to identify discrepancies or errors.
  • Analyzed customer data and trends from various sources including surveys and financial records.
  • Identified opportunities for process improvements and communicated them to senior management team.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Created teller team schedules to maintain adequate staffing.
  • Recruited qualified individuals for open positions within the branch network.
  • Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
  • Provided feedback on employees' performance during one-on-one meetings.
  • Reviewed and approved transactions above limits and authority levels of teller staff.
  • Assisted in the development of strategies to increase sales within the branch network.
  • Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.
  • Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
  • Filed government-mandated reports related to large cash transactions and sale of monetary instruments.
  • Coordinated with other departments such as marketing, IT, compliance, operations. to ensure successful implementation of initiatives.
  • Conducted weekly meetings with staff to review performance, discuss challenges, and provide support.
  • Provided guidance to tellers on resolving customer inquiries or complaints in a timely and effective manner.
  • Maintained relationships with customers through ongoing communication about products and services available.
  • Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Lead Baker

Valentina's Organic Bistro And Bakery
Grass Valley, CA
09.2014 - 07.2015
  • Inspected products for quality assurance before display.
  • Reviewed customer complaints promptly and took corrective action when necessary.
  • Evaluated raw ingredients and baked goods, assessing for quality control purposes.
  • Merchandised food and garnishes for serving presentation.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Maintained temperature, sweep and sanitation logs to document proper conditions.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Baked fresh bread and pastries for cafes and restaurants.
  • Created new recipes using available ingredients and for special occasions.
  • Monitored cooking completion times for efficient use of ovens and other equipment.

Education

High School Diploma -

Nevada Union High School
Grass Valley, CA
06.2014

Skills

  • Vehicle Maintenance
  • Vehicle Inspection
  • DOT Compliance
  • Time Management
  • Strategic Planning
  • Schedule Management
  • Staff Development
  • Safety Management
  • Processes and Procedures
  • Relationship Building
  • Customer Service
  • CDL License

References

  • Nicole Gobron, Operations Specialist Waste Management (530)650-5215
  • Jami Stevens, Branch Manager Wells Fargo (530)273-4462

Timeline

ASL Driver

Waste Management
09.2022 - Current

School Bus Driver

Durham School Bus Services
08.2021 - 09.2022

Sales Associate

Longhorn Meat Co.
06.2020 - 08.2021

Universal Banker

Wells Fargo
06.2017 - 06.2020

Teller Manager

Wells Fargo
07.2015 - 06.2017

Lead Baker

Valentina's Organic Bistro And Bakery
09.2014 - 07.2015

High School Diploma -

Nevada Union High School

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