Hi, I’m
Erica Thomas
Assistant Store Manager
Detroit,MI
Summary
Accomplished Assistance Management, Supervisor and Teamlead positions with a proven track record of creating a collaborative and high-performing environment that delivers exceptional customer experiences and fosters brand loyalty. Effective at managing and adapting processes to meet dynamic conditions, resulting in increased efficiency and maximized profits. Recognized as a motivational leader, skilled in building strong relationships with customers, employees, and senior management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
Work History
Family Dollar/Dollar Tree
Assistant Store Manager
11.2023 - 07.2024
Job overview
- Assist with all store functions and day-to-day store activities as directed by the Store Manager
- Able to perform all opening and closing procedures in the absence of the Store Manager
- Assist the Store Manager in protecting and securing all company assets, including store cash
- Adhere to all policies and procedures including safety guidelines
- Maintain a professional and friendly environment with customers, subordinates, and supervisors
- Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
- When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
- Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests, and any additional communications related to store activities as delegated by the Store Manager
- Assist the Store Manager on the receipt and return of DSD merchandise
- Assist the Store Manager in ensuring proper staffing coverage on a daily basis
- Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
- Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates
- Promotional effectiveness of store-front fixtures and displays
- Assist in the management of sales effectiveness of seasonal areas in the store
- Coordinate appropriate signage utilized in the store
- Assist with the receipt and return of DSD merchandise
- Process damaged merchandise on a daily basis
- Assist Store Manager with the creation of weekly schedules
- Assist in the management of store supplies and expense control
- Assist with merchandising and maintaining the checkout area to maximize impulse sales
- Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Wayne Metro Community Action Agency
Direct Service Specialist
04.2022 - 04.2023
Job overview
- Outreach to assigned clients file to obtain information necessary to determine eligibility for Escrow payments
- Submitted request for payment in CASPIO operating systems
- Maintained accuracy by keeping case history files current
- Conducted reviews of program files to verify compliance with agency and funder requirements and implement corrective action under the direction of your direct supervisor as needed
- Selected for various special projects
- Performed any task given in a professional manner that upholds Wayne Metro's policies and procedures.
- Assisted clients in achieving their goals with tailored plans and consistent followups.
- Managed caseload effectively, prioritizing tasks based on urgency and importance.
Hope Behavior Network
Sr. Program Assistant Manager
01.2021 - 06.2021
Job overview
- Ensured that the individuals we serve are receiving quality services and are engaged with the community
- Coordinated and managed all services and supports for the individuals served, including medical appointments, household management, behavior management
- Supervised Direct Support Professionals and made sure they are thoroughly trained and providing the best possible services
- Monitored staffing hours to ensure appropriate services are provided and coverage is in place for all shifts
- Provided great customer service to individuals served, families/guardians, the county board, and all members of the service team.
- Organized events and meetings for program staff, ensuring seamless logistics and effective communication among attendees.
- Developed training materials for staff members to improve skills and increase overall productivity within the team.
Concentrix /ONSTAR-GM
CRM/Team Leader
02.2016 - 01.2019
Job overview
- Handle stressful and emotionally charged situations while maintaining a high level of customer service
- In high-stress situations, remains calm and can be assertive when necessary
- Can quickly and accurately summarize / paraphrase information that is heard
- Excellent interpersonal skills and ability to work collaboratively with all members of the team and ECC's (Emergency Communications Centers)
- Type 35 WPM
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Harrison College - IndianapolisIndianapolis, IN
Associate of Applied Science from Medical Assistance
12.2004
Harrison College - IndianapolisIndianapolis, IN
Associate of Applied Science from Health Claims Examiner
12.2004
Harrison College - IndianapolisIndianapolis, IN
Associate of Applied Science from Massage Therapy
12.2004
Skills
- Effective professional communication skills both verbal and written
- Excellent staff collaboration
- Excellent appropriate call handling etiquette
- Excellent use of sound judgment when making decisions
- Excellent understanding of the importance and meaning of quality service
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- Issue Resolution
- Shift Scheduling
- Performance Evaluations
- Vendor Management
- Inventory Management
- Teamwork and Collaboration
- Team Leadership
- Delegating Work
- Operations Management
- Employee Motivation
- Performance Improvement
Timeline
Assistant Store Manager
Family Dollar/Dollar Tree
11.2023 - 07.2024
Direct Service Specialist
Wayne Metro Community Action Agency
04.2022 - 04.2023
Sr. Program Assistant Manager
Hope Behavior Network
01.2021 - 06.2021
CRM/Team Leader
Concentrix /ONSTAR-GM
02.2016 - 01.2019
Harrison College - Indianapolis
Associate of Applied Science from Medical Assistance
Harrison College - Indianapolis
Associate of Applied Science from Health Claims Examiner
Harrison College - Indianapolis
Associate of Applied Science from Massage Therapy
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