Erica Thomas
Human Resources Team Leader
Chicago,IL
Summary
Experienced Human Resources professional dedicated to fostering a collaborative team environment and delivering impactful results. Proficient in managing employee relations, recruitment, and performance management. Demonstrated reliability and adaptability to meet evolving needs. Skilled in conflict resolution, talent development, and strategic planning. Recognized for creating a positive work atmosphere that drives team success.
Overview
8
8
years of professional experience
1
1
Language
Work History
Human Resources Manager
Target
11.2023 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
- Promoted diversity and inclusion within the workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Distributed employee engagement surveys to identify areas of improvement.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Service & Engagment Leader
Target
02.2022 - 11.2023
- Unique skillsets in retail sales, service and merchandising to help drive sales growth and total store profitability.
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas .
- Develop new talent to promote future leaders.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Trained and developed new employees for ease of transition into team.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Food Service Team Leader
Target
02.2020 - 03.2022
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Cashier
Target
07.2017 - 02.2020
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
Mather High School
Skills
Effective Delegation
Team Leadership
Leadership development
Workplace Relationship Management
Recruitment
Team building
Performance assessment
Human resources operations
Employee onboarding
HR policies and procedures
New Hire Orientation
Conflict Resolution
Accomplishments
- Required Training completion at 97% or Above 99.3% Year-To-Week FY2024 Through October week 2
- Supervised team of 85 staff members.
- Punch Compliance at 0.0% YTD
Timeline
Human Resources Manager
Target
11.2023 - Current
Service & Engagment Leader
Target
02.2022 - 11.2023
Food Service Team Leader
Target
02.2020 - 03.2022
Cashier
Target
07.2017 - 02.2020
Mather High School