Erica Thompson
Peoria ,AZ
Summary
Dynamic Support Coordinator with a proven track record and ability to manage and optimize client support services. Adept at enhancing client outcomes through tailored service plans and effective communication. Skilled in time management and problem-solving, I excel in managing high-volume caseloads while ensuring compliance and fostering collaboration among interdisciplinary teams. Demonstrating strong communication and organizational skills in ensuring service delivery and team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Coordinator
Department of Economics/Division of Developmental Disabilities
Peoria, AZ
07.2024 - Current
- Coordinated and managed client support services to enhance accessibility and efficiency.
- Developed individualized service plans based on client needs and preferences.
- Facilitated communication between clients, families, and service providers to ensure continuity of care.
- Monitored client progress and adjusted support strategies to meet evolving needs.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Worked with other departmental staff to answer questions and resolve problems.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Scheduled appointments and meetings for clients
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Resolved issues through active listening and open-ended questioning, escalating major problems to supervisor.
- Conducted assessments to identify barriers to services and recommended appropriate interventions.
- Provided training and guidance to junior staff on best practices in client coordination.
Direct Support Professional
Family Partners
Peoria, AZ
07.2019 - 07.2024
- Delivered personalized support to individuals with disabilities, enhancing their daily living skills.
- Facilitated communication between clients and families, ensuring needs are accurately addressed.
- Implemented behavior management strategies to promote positive interactions and outcomes.
- Assisted clients in achieving personal goals through tailored activity planning and execution.
- Maintained accurate records of client data including incident reports, progress notes, treatment plans.
- Provided guidance to clients in order to help them achieve their goals and objectives related to independent living skills.
- Developed positive relationships with clients through trust building activities and by providing emotional support.
- Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.
- Engaged in crisis intervention techniques when needed in order to de-escalate situations quickly and safely.
- Encouraged individuals to participate in leisure and social activities.
- Monitored individuals for safety concerns and administered emergency first aid or CPR when necessary.
- Facilitated recreational activities such as outings in the community or group games at DTA
- Responded appropriately to physical, emotional and developmental needs of clients.
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
- Entertained, conversed with, and read aloud to patients to keep mentally healthy and alert.
Group Support Employment Job Coach
Family Partners
Peoria, AZ
07.2019 - 07.2024
- Conducted assessments of client's skills and abilities to determine readiness for employment.
- Identified job and career advancement opportunities for clients based on needs, objectives and skill sets.
- Coached clients on proper workplace etiquette and communication skills to ensure success in a professional setting.
- Assisted employees with disabilities in learning and excelling in job functions.
- Maintained detailed records regarding services provided, client progress and outcomes achieved.
- Helped create onsite GSE participants daily work schedules and implement them
- Developed individualized career plans for clients based on their interests, strengths and weaknesses.
- Collaborated with other professionals such as counselors, social workers, teachers or case managers to develop comprehensive support systems for clients.
- Collaborated with management to periodically review and update training program objectives.
- Developed alternative training methods if expected improvements are not seen.
- Conducted time studies for participants in GSE program
- Drove GSE clients to and from job sites
Porter
Liberty Buick Dealership
Peoria, AZ
10.2018 - 07.2019
- Assisted guests with check-in/check-out processes, fostering positive interactions.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Assisted customers with inquiries regarding vehicle status, enhancing overall customer satisfaction.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Maintained an organized and clean working environment by adhering to all established health and safety regulations.
- Utilized vehicle to perform company errands and deliveries.
- Completed special projects as assigned by the supervisor.
Home Decor Specialist
Lowe's Home Improvement
Peoria, AZ
06.2016 - 10.2018
- Assisted clients in selecting home decor items that match their personal style and preferences.
- Maintained organized displays to enhance product visibility and customer engagement.
- Supported inventory management by assisting in stock replenishment and product organization.
- Balanced multiple projects simultaneously while meeting strict deadlines without compromising quality or customer satisfaction levels.
- Participated in training sessions to develop knowledge of products and sales techniques.
- Adapted quickly to changing product lines and seasonal promotions, ensuring timely updates for customers.
- Trained new employees on company policies, procedures, and product knowledge, fostering a supportive team environment.
- Developed strong client relationships, resulting in repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resolving issues efficiently.
Education
GED -
Trumbull Country Career And Technical Center
Warren, Ohio04-2012
Skills
- Time management
- Resourcefulness
- Organizational skills
- Self-motivation
- Excellent Communication
- Attention to Detail
- Reliability
- Problem-Solving Aptitude
- Special Needs Clientele
- Verbal and written communication
- Team collaboration
- Scheduling appointments
- Workload management
Certification
CPR/First Aid/AED
Article 9
Fingerprint Clearance
Prevention and Support
Abuse, Neglect and Exploitation
Timeline
Support Coordinator
Department of Economics/Division of Developmental Disabilities
07.2024 - Current
Direct Support Professional
Family Partners
07.2019 - 07.2024
Group Support Employment Job Coach
Family Partners
07.2019 - 07.2024
Porter
Liberty Buick Dealership
10.2018 - 07.2019
Home Decor Specialist
Lowe's Home Improvement
06.2016 - 10.2018
GED -
Trumbull Country Career And Technical Center