Erica Martz
Ashland,Kentucky
Summary
Dynamic LPN Team Lead specializing in clinical leadership, patient care coordination, and HIPAA compliance. Proven ability to mentor staff and implement workflow improvements, enhancing efficiency in medical documentation and patient care.
Overview
19
19
years of professional experience
Work History
LPN Team Lead
KDMC
Ashland ,KY
08.2019 - Current
- Supervised nursing staff to ensure compliance with patient care standards.
- Coordinated patient care plans, collaborating with interdisciplinary teams for optimal outcomes.
- Mentored new LPNs, providing guidance on clinical procedures and best practices.
- Implemented workflow improvements, enhancing efficiency in patient documentation processes.
- Facilitated communication between patients, families, and healthcare providers to support holistic care approaches.
- Evaluated staffing needs and assisted in scheduling to optimize team performance and patient coverage.
- Maintained high-quality nursing care with thorough monitoring of patient needs and progress.
- Ensured efficiency in nursing services, delegating tasks according to individual skillsets and expertise.
- Supported the onboarding process for new hires, facilitating smooth integration into the team while maintaining high standards of patient care.
- Collaborated with other healthcare professionals effectively, ensuring seamless coordination between departments during patient transfers or consultations.
- Improved patient care by efficiently coordinating and assigning tasks to LPN team members.
- Served as an advocate for patients and their families, ensuring their needs were met throughout their healthcare journey.
- Documented vitals and medical histories in patient charts when assessing patients and communicated patient information to physicians and other nurses for care continuity.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
- Evaluated patient histories, complaints, and current symptoms.
- Provided patient education on health care issues and prescribed medications.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and Short term disability paperwork.
Assistant Manager
Tim Hortons Cafe
Portsmouth, OH
08.2013 - 03.2017
- Led daily operations, ensuring exceptional customer service and efficient workflow management.
- Developed training programs for new staff, enhancing team performance and operational consistency.
- Implemented inventory control measures, minimizing waste and optimizing stock levels.
- Coordinated scheduling for staff, balancing labor needs with peak business hours to maximize productivity.
- Oversaw compliance with health and safety regulations, maintaining a safe environment for employees and customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Individual Support Facilitator
Scioto County Board Of Developmental Disabilities
Portsmouth, OH
09.2007 - 06.2012
- Facilitated individualized support plans for clients to enhance personal development and community integration.
- Conducted thorough assessments of client requirements to develop targeted support plans aimed at achieving specific goals.
- Managed a caseload of diverse clients, ensuring all received appropriate guidance and resources for success.
- Maintained accurate records and documentation, ensuring compliance with regulatory standards and facilitating seamless audits.
- Provided compassionate guidance and emotional support to clients facing challenging circumstances, empowering them to overcome obstacles and achieve personal goals.
- Promoted positive behavior change through motivational interviewing techniques and evidence-based interventions tailored to individual circumstances.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided compassionate support to individuals with disabilities, ensuring their daily living needs were met.
- Assisted in the development and implementation of personalized care plans for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Monitored and assisted residents through individual service plans.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted disabled clients to support independence and well-being.
Education
Listened Practical Nursing - Practical Nursing
Ashland Community And Technical Colllege
Ashland , KY07-2019
Skills
- Clinical leadership
- HIPAA compliance
- Medical documentation
- Patient care coordination
- Continuing education
- Wound care
- Call answering and assistance
- Responsible and dependable
- Multitasking
- Basic life support
Timeline
LPN Team Lead
KDMC
08.2019 - Current
Assistant Manager
Tim Hortons Cafe
08.2013 - 03.2017
Individual Support Facilitator
Scioto County Board Of Developmental Disabilities
09.2007 - 06.2012
Listened Practical Nursing - Practical Nursing
Ashland Community And Technical Colllege