Erica Tidwell
Toledo,OH
Summary
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty.
Overview
7
7
years of professional experience
Work History
Parts Specialist
Taylor Kia Of Toledo
Toledo, OH
10.2023 - Current
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Organized and labeled parts to ensure easy identification and retrieval.
- Received customer orders and placed them into the system for processing.
- Provided customers with technical advice regarding parts information and availability.
- Assisted customers with product selection based on their needs.
- Processed returns, exchanges, and refunds in a timely manner.
- Documented any discrepancies between actual inventory counts versus what was recorded in the system.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Performed regular audits of warehouse shelves to verify proper stocking levels.
Auto Collision Estimator
Yark Collision Center
Toledo, OH
01.2017 - 10.2023
- Performed vehicle inspections to assess the extent of damage and prepare estimates for repair costs.
- Analyzed customer insurance coverage to determine if additional services were required.
- Recommended cost-effective solutions to customers regarding repairs or replacements of damaged parts.
- Collaborated with auto body technicians to ensure accurate estimates for labor and materials needed for repairs.
- Coordinated with customers, insurers, and other departments to ensure timely completion of vehicle repairs.
- Conducted follow-up inspections to verify that all repairs met quality standards.
- Reviewed completed work orders against original estimates to ensure accuracy of billing information.
- Documented any discrepancies between initial estimate and actual repair costs as they arose.
- Processed payments from customers or their insurance companies upon completion of a job.
Education
High School Diploma -
Northwood High School
Northwood, OH05-2003
High School Diploma -
Penta Career Center
Perrysburg, OH05-2003
Skills
- Technical knowledge
- Sales Support
- Catalog and parts familiarity
- Verbal and written communication
- Training and coaching
- Customer relationship development
- Team building
- Customer Needs Assessment
Accomplishments
- Master Achievement KIA Parts Specialist
- Employee Of The Year 2019
References
References available upon request.
Timeline
Parts Specialist
Taylor Kia Of Toledo
10.2023 - Current
Auto Collision Estimator
Yark Collision Center
01.2017 - 10.2023
High School Diploma -
Northwood High School
High School Diploma -
Penta Career Center
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