Erica Tilli
New York,NY
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
13
13
years of professional experience
Work History
Practice Manager
Nyu Langone
East Meadow, NY
01.2022 - Current
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Coordinated staff recruitment, training, and scheduling activities.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Maintained financial records, including billing and accounts receivable and payable.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Managed vendor relationships for supplies and services related to the practice.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Complied with OSHA and HIPAA regulations.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Practice Administrator
Optum, UnitedHealth Group
Lake Success, NY
11.2011 - 01.2022
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Tracked progress towards meeting organizational goals through periodic evaluations.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Assessed staffing levels against operational needs in order to optimize resources utilization.
- Provided guidance on clinical coding practices to ensure accurate reimbursement from payers.
- Resolved billing issues promptly to maintain positive relationships with patients.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Maintained an up-to-date inventory of supplies needed for day-to-day operations.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
Education
Bachelor of Arts - English
Adelphi University
Garden City, NY05-2009
Skills
- Workflow Management
- HIPAA and OSHA regulations
- Policy Implementation
- Staff Management
- Workflow efficiency
- Strategic consulting
- Hiring medical personnel
- Performance Metrics
- Budget Oversight
- Schedule Management
Timeline
Practice Manager
Nyu Langone
01.2022 - Current
Practice Administrator
Optum, UnitedHealth Group
11.2011 - 01.2022
Bachelor of Arts - English
Adelphi University
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