ERICA TOBIN, ACSW
Los Angeles,CA
Summary
Compassionate Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best courses of action in problem-solving, conflict resolution and communication abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager- Intensive Case Management Services
People Assisting The Homeless
03.2020 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Interim Housing Program Manager
People Assisting the Homeless
05.2018 - 03.2020
- Conduct phone screenings/ referrals with Veteran Administration social workers for admission into Interim Housing
- Used appropriate evidence-based practices in service delivery to 30 veterans weekly such as intensive case management, motivational interviewing, problem solving, trauma-informed care and harm reduction
- Collaborated with Veterans Administration Liaison, Social Workers and Nurse liaison monthly or more to provide crisis intervention services focused on enhancing the veteran’s ability to independently problem solve, use effective coping skills and manage own care
- Scheduled and organize monthly team meetings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Interim Housing Direct Care Monitor
People Assisting the Homeless
06.2017 - 05.2018
- Met with 15 to 30 veterans weekly to provide supportive case management services addressing mental health, functional, and substance use barriers to help clients obtain and maintain housing
- Complete case notes on face to face/ telephone contact with veterans
- Conducted intakes for new veteran admitted into the program
- Completed End of Shift reports, incident reports, bed census and other supportive documents as designated by the VA per contract
- Facilitate Harm Reduction Groups to support who had difficulty with sobriety and establishing healthier and safe coping skills.
Care Coordinator
Ocean Park Community Center- Access Center
03.2017 - 06.2017
- Conducted weekly home visits providing clients ongoing case management and life skills support
- Experience in assisting clients in obtaining permanent supportive housing and connecting them to their community
- Work alongside City and County Housing Authorities assisting clients in obtaining and sustaining permanent housing
- Experience in communicating and building relationships with landlords.
Outreach Care Coordinator
Ocean Park Community Center- Access Center
08.2015 - 03.2017
- Provide initial contact and needs assessment, information, mental health and shelter referrals to homeless individuals and families living on the streets and in parks, etc
- Of Santa Monica
- Respond to calls from community members regarding homeless individuals and families
- Work in collaboration with Santa Monica Homeless Liaison Police ( HLP) team to provide information, education and assistance to homeless individuals and families in targeted areas
- Work alongside City and County Housing Authorities assisting clients in obtaining and sustaining housing.
Dual Diagnosis Case Mgr
Ocean Park Community Center- Access Center
04.2015 - 08.2015
- Develop effective trusting relationships with homeless adults who have a history of mental health and substance abuse
- Provide housing, mental health, medical, life skills and legal resources to homeless adults within the West Los Angeles Community
- Provided Harm Reduction intervention homeless individuals residing in Santa Monica, CA.
Youth Advocate
Ocean Park Community Center- Access Center
02.2013 - 04.2015
- Build rapport/Case managed runaway and homeless youth and adults within Santa Monica and Venice
- First point of contact for homeless youth/young adult seeking homeless assistance
- Respond to calls from community members regarding runaway and homeless youth who may need advocacy and services.
- Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
- Conducted assessments to determine types of services individuals required.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
Education
Master of Social Work -
University of Southern California
Los Angeles, CA12.2018
Bachelor of Arts, Sociology -
California State University Northridge
Northridge, CA08.2011
Skills
- Group Therapy
- Client Advocacy
- Patient Support
- Care Coordination
- Individualized Counseling
- Case Management
- Referral Coordination
- Community Outreach
- Records Management
- Treatment Planning
- Needs Assessment
- Staff Management
Certification
- CPR/ First Aid Training 09/2023- 09/2025
- Associate Clinical Social Worker, 04/2019- present
- Domestic Violence Counselor Training, 09/2014- 11/2014
- Jump Start Fellowship Program, Mental Health America Los Angeles Certificate as Mental Health Rehabilitation Specialist, 04/2012- 06/ 2012
Volunteer Experience
- Custody to Community Residential Program (CCTRP), Intern, 08/01/17- 08/01/18, Provided weekly one on one therapy to 10 to 15 female offenders, Planned group activities and material in order to facilitate weekly therapy groups, Utilized evidence practices; motivational interviewing, seeking safety, problem solving and cognitive behavioral therapy., Attended and provided clinical support in treatment team meetings prepared to review client progress toward goals, treatment and discharge plans, Completed weekly progress notes and biopsychosocial assessments
- Ocean Park Community Center- Sojourn, Hotline Volunteer, 11/01/14- 08/01/16, Answered/ Assessed distress phone calls, Provided legal and shelter resources to battered women, Collaborated with other domestic violence shelters and legal officials to assist clients
- Jump Start Fellowship Program, Mental Health America Los Angeles, 04/01/12- 06/01/12
Timeline
Case Manager- Intensive Case Management Services
People Assisting The Homeless
03.2020 - Current
Interim Housing Program Manager
People Assisting the Homeless
05.2018 - 03.2020
Interim Housing Direct Care Monitor
People Assisting the Homeless
06.2017 - 05.2018
Care Coordinator
Ocean Park Community Center- Access Center
03.2017 - 06.2017
Outreach Care Coordinator
Ocean Park Community Center- Access Center
08.2015 - 03.2017
Dual Diagnosis Case Mgr
Ocean Park Community Center- Access Center
04.2015 - 08.2015
Youth Advocate
Ocean Park Community Center- Access Center
02.2013 - 04.2015
Master of Social Work -
University of Southern California
Bachelor of Arts, Sociology -
California State University Northridge
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