ERICA TORRENCE
Chattanooga,TN
Summary
Dynamic Account Representative with a proven track record at MEDCYLE MANAGEMENT, excelling in customer engagement and CRM proficiency. Leveraged interpersonal skills and problem-solving abilities to significantly enhance customer satisfaction and exceed sales quotas. Expert in managing complex accounts and multitasking to achieve outstanding results.
Overview
7
7
years of professional experience
Work History
Account Representative
MEDCYLE MANAGEMENT
08.2023 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Processed client payments and updated accounts.
- Kept detailed records of customer interactions for optimal traceability.
CERITIFIED NURSING ASSISTANT
Hospice of Chattanooga
01.2018 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 30+ residents under long-term care.
Account Representative
MEDSRV
10.2020 - 08.2023
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Achieved or exceeded company-defined sales quotas.
- Exceeded performance targets through diligent follow-up on outstanding issues and proactive problem solving.
- Kept detailed records of customer interactions for optimal traceability.
Education
MEDICAL BILLNG AND CODING - MEDICAL BILLING AND CODING
MILLER MOTTE COLLEGE
Chattanooga, TN04.2020
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Processing payments
- Problem-Solving
- Time Management
- Multitasking
- Interpersonal Skills
Timeline
Account Representative
MEDCYLE MANAGEMENT
08.2023 - Current
Account Representative
MEDSRV
10.2020 - 08.2023
CERITIFIED NURSING ASSISTANT
Hospice of Chattanooga
01.2018 - Current
MEDICAL BILLNG AND CODING - MEDICAL BILLING AND CODING
MILLER MOTTE COLLEGE
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