Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Erica Torres

Surprise,AZ

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Acute Therapy Coordinator

Dignity Health
01.2022 - Current
  • Produce monthly reports using advanced Excel spreadsheet functions.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Execute ideas to help department work cohesively
  • Provide supervision and assistance with complex department projects
  • Maintain and upkeep over 150 employee records
  • Assess Vendor relations year to year
  • Collaborate with cross-functional teams to analyze ERP data
  • Create and revise Purchase Orders
  • Report monthly expenses for all 3 disciplines to stay within budget and help identify opportunities for cost savings
  • Creating new and useful forms using Google suite, Microsoft suite, Canva etc.
  • Resolved issues with patient care by liaising between patients, staff and outside providers.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected finished products for quality and adherence to customer specifications.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated material procurement and required services for projects within budget requirements.

Patient Access Supervisor

Optum 360/Dignity Health
07.2020 - 01.2022
  • Identify performance gaps and effectively lead change with use of lean daily management.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Directed personnel actions including recruiting, new hire actions, interviewing and selection of new staff, salary determinations, training, and performance management
  • Align department assignments in accordance with employee strengths and provide guidance to improve performance deficiencies
  • Oversee Direct reports including DNFB, State tapes Medicare, Daily Compliance Audits
  • Identify, track, and improve key performance indicators such as pos collections, CMS requirements, Employee engagement, and service excellence
  • Assisted in Facilitating Standardization of Registration Policies within Optum360
  • Effectively mentor staff by providing opportunities for career advancements
  • Conducted regular quality assurance audits to ensure project compliance with regulatory requirements, resulting in a 95% compliance rate
  • Conducted regular POS and Wait time status meetings and provided progress reports to senior management, resulting in improved transparency and communication across departments
  • Collaborated with cross-functional teams to identify business needs and recommend data-driven solutions.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to employees.
  • Developed and implemented onboarding and orientation programs for new employees.

Financial Counselor

Optum 360/Dignity Health Westgate
05.2018 - 07.2020
  • Develop and implement strategies to maximize revenue collection while ensuring patient satisfaction
  • Educate patients on available financial resources, such as government assistance programs, charity care, and payment plans
  • Maintain confidentiality and ethical standards in all interactions with patients when dealing with money
  • Make sure Authorization was complete and correct before procedures to ensure the facility would get compensation from insurance
  • Generate strong client relationships and communication skills, ability to successfully integrate both client and Dignity Values
  • Produce weekly analytics for both Performance and Collections
  • Collaborate with other hospital departments, such as social work and Physicians office to address patients overall financial well-being.

Patient Access Coordinator

Optum 360/Dignity Health
08.2015 - 05.2018
  • Participated and trained in Disaster preparedness drills
  • Ensured staff was properly trained for downtime process
  • Generate strong client relationships and communication skills, ability to successfully integrate both client and Dignity Values
  • Produce weekly analytics for both Performance and Collections
  • Positively maintain open communication with department personnel, Hospital Management, Physicians.

Education

High School Diploma -

Maryvale High School
Phoenix, AZ
05.2011

Skills

  • Proficient in Microsoft Excel
  • Experienced in Google Sheets
  • Knowledgeable in statistical analysis and data visualization tools
  • Analytical Problem Solving
  • Experience in recruiting, hiring, training, and retaining high-performing healthcare professionals
  • Process Mapping
  • ERP Reporting and Analysis
  • Data Formatting
  • Process Improvement
  • Project Management
  • Excel Functions
  • Updating Stakeholders

Certification

  • PMP - Project Management Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Acute Therapy Coordinator

Dignity Health
01.2022 - Current

Patient Access Supervisor

Optum 360/Dignity Health
07.2020 - 01.2022

Financial Counselor

Optum 360/Dignity Health Westgate
05.2018 - 07.2020

Patient Access Coordinator

Optum 360/Dignity Health
08.2015 - 05.2018

High School Diploma -

Maryvale High School

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Erica Torres