Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Townsend

Kyle,TX

Summary

Reliable employee seeking a ticket agent position for one of the top airlines. Offering excellent communication, good judgment, and a customer oriented very friendly personality.

Overview

5
5
years of professional experience

Work History

Para Professional in SPED Classroom

Hays CISD
Kyle, Texas
11.2021 - Current
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Administered tests to class and graded papers.
  • Interacted physically and verbally with students throughout each day.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Worked with students to promote learning and pro-social development.
  • Implemented behavioral plans for students with behavior disorders or other special conditions to present and reinforce learning concepts.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.
  • Promoted good study habits and student independence to improve quality of student outcomes.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.

Substitute Teacher, K-12

Hays Consolidated Independent School District
Kyle, TX
02.2018 - 08.2021
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Assisted students of all ability levels develop life-long learning skills and good study habits.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Clothing Sales Associate

County Seat
Saint George, Utah
10.1996 - 04.1997
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. and increase sales.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
  • Operated cash register and maintained correct balance in drawer for over 100 transactions per day.
  • Delivered prompt, friendly service to many customers in a clothing store.
  • Cleaned, closed and secured store at end of shift.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Associate of Arts - Elementary School Teaching

Dixie State University
Saint George, UT

High School Diploma -

Ed W Clark High School
Las Vegas, NV
06.1996

Skills

  • Service Quality
  • Critical Thinking
  • Agent Assistance
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Credit Card Transaction Processing

Timeline

Para Professional in SPED Classroom

Hays CISD
11.2021 - Current

Substitute Teacher, K-12

Hays Consolidated Independent School District
02.2018 - 08.2021

Clothing Sales Associate

County Seat
10.1996 - 04.1997

Associate of Arts - Elementary School Teaching

Dixie State University

High School Diploma -

Ed W Clark High School

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Erica Townsend