Erica Trevino
Houston,TX
Summary
Experienced professional adept in project coordination and customer service roles, skilled in communication, organization, problem-solving, attention to detail, and adaptability.
Overview
3
3
years of professional experience
Work History
Project Coordinator
Blue Sky IT Partners
12.2022 - 09.2023
- Managed the coordination of 3-5 concurrent projects, overseeing adherence to a structured 5-step process covering scoping, planning, execution, quality assurance, and client communication, while closely collaborating with project managers to ensure technicians maintained punctuality and service accuracy.
- Utilized Asana for task management and scheduling, Autotask for prompt ticket resolution, Smart Hands for on-site support, and Salesforce for billing procedures and client management.
- Acted as the primary point of contact for clients, promptly addressing inquiries and managing complaints to ensure high client satisfaction.
- Expanded the client base through targeted email marketing campaigns, creating personalized content to address specific client needs and optimize campaign performance.
Human Resources Assistant
Cab Enterprise
07.2021 - 12.2022
- Coordinated virtual town hall meetings and celebratory events for employee birthdays and holidays via Teams
- Managed immigration statuses, visa applications, and compliance deadlines using TrackerImmigration.
- Utilized Excel for budget tracking and inventory management, ensuring accurate and efficient monitoring of company resources.
- Arranged cost-effective travel for executives, sales team members, and guests, ensuring seamless coordination.
- Implemented reminder systems via Teams for sales team vehicle maintenance schedules.
- Managed employee payroll processing accurately using Paychex software, providing technical support and troubleshooting.
Project Coordinator ( Customer Experience)
Lifesafer Ignition Interlock
07.2020 - 06.2021
- Managed customer onboarding and billing using Salesforce, ensuring compliance with state and federal regulations and maintaining communication with clients.
- Utilized communication platforms such as Teams to enhance customer engagement, resulting in improved satisfaction.
- Handled multiple phone lines and made appointments, ensuring efficient communication and scheduling.
- Coordinated with field technicians to ensure timely device installations and maintenance, minimizing customer downtime.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UTAssociate of Science - Prenursing Studies
Lone Star College System
Spring, TXSkills
- Agile Methodologies
- Project Scheduling
- Time Management
- Scope Management
- Customer Management
- Budget Control
- Team Coordination
- Information Technology Management
- Customer Service
- Event Planning and Execution
- Quality Assurance
- Project Management
Timeline
Project Coordinator
Blue Sky IT Partners
12.2022 - 09.2023
Human Resources Assistant
Cab Enterprise
07.2021 - 12.2022
Project Coordinator ( Customer Experience)
Lifesafer Ignition Interlock
07.2020 - 06.2021
Bachelor of Science - Information Technology Management
Western Governors University
Associate of Science - Prenursing Studies
Lone Star College System
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