Erica Trevizo
Houston
Summary
Proven track record of enhancing office operations and customer satisfaction at Harris Health Hospital District, leveraging strong problem-solving and Microsoft Excel skills. Increased team productivity and streamlined data organization, demonstrating a commitment to results and superior administrative support. Excelled in a fast-paced environment, consistently meeting and exceeding performance goals.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Harris Health Hospital District
03.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Office Administrator
AT&T
02.2016 - 03.2022
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Office Assistant
State Farm
04.2014 - 02.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Assistant Manager
Suitmart
04.2006 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Associate of Science - Accounting
Lone Star College
HoustonSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Customer Relations
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Office Management
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Data organization
- Documentation And Reporting
- Deadline-oriented
- Resourceful
- Event Coordination
Languages
Spanish
Timeline
Administrative Assistant
Harris Health Hospital District
03.2022 - Current
Office Administrator
AT&T
02.2016 - 03.2022
Office Assistant
State Farm
04.2014 - 02.2016
Assistant Manager
Suitmart
04.2006 - 10.2012
Associate of Science - Accounting
Lone Star College
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