Erica Troyer
New Philadelphia,OH
Summary
Proven track record in enhancing customer satisfaction and fostering academic growth, demonstrated during my tenure at Iredell-Statesville Schools. Expert in classroom management and Microsoft Office, I excel in creating nurturing environments and leveraging critical thinking for problem-solving. Achieved significant improvements in student engagement and operational efficiency through teamwork and a positive attitude.
Overview
19
19
years of professional experience
Work History
Delivery Driver
DoorDash
03.2022 - Current
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Teacher Substitute
Harcatus Head Start
10.2016 - 09.2018
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Developed and implemented lesson plans based on individual student needs.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their development
- Continuously updated professional knowledge through attending workshops, conferences, and collaborating with other educators in the field.
Teacher
Iredell-Statesville Schools
08.2007 - 06.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Front Desk Receptionist
Hague Water Systems. It's Your Water
05.2007 - 08.2007
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Substitute Teacher
New Philadelphia City Schools
08.2005 - 05.2007
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Retail Associate
JCPenney
08.2005 - 05.2007
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Bachelor of Science - Early Childhood Education
Kent State University
Kent, OH12.2005
Skills
- Positive Attitude
- Customer Service
- Teamwork and Collaboration
- Office Administration
- Classroom Management
- Critical Thinking
- Student Engagement
- Computer and Microsoft Office Skills
Timeline
Delivery Driver
DoorDash
03.2022 - Current
Teacher Substitute
Harcatus Head Start
10.2016 - 09.2018
Teacher
Iredell-Statesville Schools
08.2007 - 06.2015
Front Desk Receptionist
Hague Water Systems. It's Your Water
05.2007 - 08.2007
Substitute Teacher
New Philadelphia City Schools
08.2005 - 05.2007
Retail Associate
JCPenney
08.2005 - 05.2007
Bachelor of Science - Early Childhood Education
Kent State University
Similar Profiles
David MaxwellDavid Maxwell
Dasher at DoorDashDasher at DoorDash
Ryan FoleyRyan Foley
Delivery Driver at DoorDashDelivery Driver at DoorDash
Lakeacher WebsterLakeacher Webster
Independent Contractor at DoordashIndependent Contractor at Doordash
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Kenneth FannonKenneth Fannon
Air Department/Assembly at Tremcar USA INC.Air Department/Assembly at Tremcar USA INC.